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4.1

based on 1k Reviews

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2 TE Connectivity Customer Service Specialist Jobs

Customer Service Specialist

1-4 years

Bangalore / Bengaluru

1 vacancy

Customer Service Specialist

TE Connectivity

posted 26d ago

Job Description

Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.


Responsibilities
  • Daily external and internal communication with your counterparts, on the ongoing inquiries.
  • Achieving KPI targets which are related to Business Unit requirements, Customer Satisfaction and Continuous improvement.
  • Managing order portfolio and coordinating with internal stakeholders.
  • Act on escalations, focus on open orders and upcoming demands.
  • Drive ECE by interacting with your internal and external customers.
  • Support the execution of improvement actions based on customer feedback and business requirements.
  • Proactively inform the customer on the delayed shipments, and work on solutions preventing shortages at customer side.


Desired Candidate Profile
  • Good written and spoken English is mandatory, other languages a bonus. Time management, prioritization, and organizational skills.
  • Flexibility to adapt to changing priorities and business conditions.
  • A good team player with the ability to work independently as well.
  • Basic knowledge of MS Excel, Word, and other Microsoft applications
  • Experience with SAP is an advantage.



Employment Type: Full Time, Permanent

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What Customer Service Specialist at TE Connectivity are saying

3.3
 Rating based on 6 Customer Service Specialist reviews

Likes

Absolutely nothing

Dislikes

Work process, people, work atmosphere...especially Gurgaon location is the worst office.....people are very unprofessional and the seniors treat you as slave

  • Salary - Bad
  • +6 more
Read 6 Customer Service Specialist reviews

Customer Service Specialist salary at TE Connectivity

reported by 38 employees with 2-9 years exp.
₹5.1 L/yr - ₹8.5 L/yr
68% more than the average Customer Service Specialist Salary in India
View more details

What TE Connectivity employees are saying about work life

based on 1k employees
63%
68%
61%
87%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

TE Connectivity Benefits

Submitted by Company
Health & Safety
Diverse and Inclusive
Professional Growth
Trainings
Employee Resource Groups
Pay Transparency and Equity
Submitted by Employees
Job Training
Free Transport
Free Food
Health Insurance
Cafeteria
Soft Skill Training +6 more
View more benefits

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TE Connectivity Bangalore / Bengaluru Office Locations

View all
Bengaluru Office
TE Connectivity Corp, RMZ NXT, Campus 1-B, 3rd Floor, Unit 301 - 302, EPIP Area, Sonnenahalli Village, White Field Road, Seetharampalya, Whitefield Bengaluru
Karnataka 560066
Bengaluru Office
TE Connectivity, Kiadb Aerospace Park, Devanahalli Bengaluru
Karnataka 562129

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