Customer Service Executive - Service Delivery & Management

Job Description

Responsible for project execution and daily co-ordination to ensure that customer orders are delivered within the committed timelines. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcome.

Responsibilities

Proactively monitoring project progress
Resolving issues and initiating appropriate corrective action
Creating reports and project documentation
Analysing databases, doing quantitative and qualitative research
Regularly participates in important projects or activities as a full contributing team member.
Respond to customer queries in a timely manner.
Update Project Management Workflow and Project document repository