Customer Service Associate

• Responsible for Handling Small/Medium client Tickets/queries and resolving with in SLAs
• Handling customer escalations-preparing RCA and providing the solution
• Collaborate with internal stakeholders to maintain and increase performance of client accounts
• Delivering information about companys offerings and assisting clients with product/service inquiries, ensuring client satisfaction and positive service experience
• Interact with clients, understand their needs and requirements and deliver customized solutions
• Identify any process/product shortcomings in order to improvise the same and sharing inputs with product team on development of tailored solutions that supports client requirements by proactively asking client Feedbacks on our products & services
• Regular Client Engagement to review their a/c performance and driving key performance metrics i.e. Delivery TAT, Pick up Performance

Experience/Eligibility Criteria ;

• Graduate with minimum 2-3 years of experience in client handling
• Good to have logistics background
• Data oriented and systematic approach
• Fresher's can also apply
• Tamil speaking candidates preferred

Required skills

• Excellent communication skills
• Strong Analytical Skills with proficiency in MS office
• Ability to create, establish and maintain strong relationships with clients
• Tenacity to work in a high-growth and fast paced environment
• Efficient in time management with multitasking skills
• Problem solving & Negotiation skills
• Empathy & Patience
• Fact based and responsive decision making