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90 Delhivery Jobs

Customer Service Associate

1-6 years

North Goa

5 vacancies

Customer Service Associate

Delhivery

posted 19d ago

Job Description


  • Responsible for Handling Small/Medium client Tickets/queries and resolving with in SLAs
  • Handling customer escalations-preparing RCA and providing the solution
  • Collaborate with internal stakeholders to maintain and increase performance of client accounts
  • Delivering information about companys offerings and assisting clients with product/service inquiries, ensuring client satisfaction and positive service experience
  • Interact with clients, understand their needs and requirements and deliver customized solutions
  • Identify any process/product shortcomings in order to improvise the same and sharing inputs with product team on development of tailored solutions that supports client requirements by proactively asking client Feedbacks on our products & services
  • Regular Client Engagement to review their a/c performance and driving key performance metrics i.e. Delivery TAT, Pick up Performance

Experience/Eligibility Criteria ;


  • Graduate with minimum 2-3 years of experience in client handling
  • Good to have logistics background
  • Data oriented and systematic approach
  • Fresher's can also apply
  • Tamil speaking candidates preferred

Required skills


  • Excellent communication skills
  • Strong Analytical Skills with proficiency in MS office
  • Ability to create, establish and maintain strong relationships with clients
  • Tenacity to work in a high-growth and fast paced environment
  • Efficient in time management with multitasking skills
  • Problem solving & Negotiation skills
  • Empathy & Patience
  • Fact based and responsive decision making

Employment Type: Full Time, Permanent

Read full job description

Delhivery Interview Questions & Tips

Prepare for Delhivery Customer Service Associate roles with real interview advice

Top Delhivery Customer Service Associate Interview Questions

Q1. How will you calculate volume of a shipment?
Q2. 0-1 Knapsack Problem A thief is planning to rob a store and has a knapsack that can carry a maximal weight of W . There are N items availab ... read more
Q3. How much orders are dispatch in last working organizations.
View all 180 questions

What people at Delhivery are saying

4.1
 Rating based on 4 Customer Service Associate reviews

Likes

Work life balance was good Have time to work on yourself

Dislikes

Experience is a big thing which affect badly to other work and impact your job badly Office politics

  • Job security - Poor
Read 4 Customer Service Associate reviews

Customer Service Associate salary at Delhivery

reported by 14 employees
₹3 L/yr - ₹5.5 L/yr
49% more than the average Customer Service Associate Salary in India
View more details

What Delhivery employees are saying about work life

based on 6.1k employees
60%
57%
43%
92%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Delhivery Benefits

Job Training
Health Insurance
Soft Skill Training
Free Transport
Work From Home
Team Outings +6 more
View more benefits

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