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American Express
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4 American Express Customer Care Professional Jobs
Customer Care Professional
2-6 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Customer Care Professional
American Express
posted 19d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
You Lead the Way. We ve Got Your Back.
Join Team Amex and lets lead the way together.
How will you make an impact in this role?
- American Express is on a journey to provide the world s best customer experience every day. The SBS Dispute Gate (DGT) team, within Global Services Group (GSG), will allow American Express to centralize the disputes process in a way that benefits our customers and enables us to more effectively leverage our quality of service. This position operates in a 24/7 environment, including working in shifts and on weekends. On-Going flexibility is required.
- To Solve for Amex Card Members queries efficiently and provide the world s best customer experience every day
- Ability to Take Quick Decisions and Respond to Customer Inquiries
- Deliver extraordinary customer care by responding to questions concerning disputes
- Provide Superior Customer Experience on Calls to American Express Card Members
- Resolve all Customer Queries and Follow Established Procedures as Appropriate
- Provide alternatives and effectively handle service no scenarios
- Deliver to the Customer, Employees and Shareholder Metrics as per Goals
- Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands
- To Meet Their Needs and Ensure Quality Service is given at all times
- Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
- Grow and nurture customer relationships on every interaction that results in measurable customer value
- Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Minimum 10+2 in any stream
- Minimum 1 year voice experience in international contact centers
- Graduates preferred
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Employment Type: Full Time, Permanent
Read full job descriptionAmerican Express Interview Questions & Tips
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People are getting interviews at American Express through
People are getting interviews through
(based on 220 American Express interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
24%
23%
18%
10%
3%
3%
19% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Customer Care Professional at American Express are saying
Rating based on 14 Customer Care Professional
reviews
Anonymous · Non Voice
in Gurgaon / Gurugram
Likes
Management is good.
Dislikes
Nothing to mention
Read 14 reviewsCustomer Care Professional salary at American Express
reported by
42
employees
with 3-6
years exp.
₹3.2
L/yr - ₹8.5
L/yr
76%
more
than the average Customer Care Professional Salary in India
View more details
What American Express employees are saying about work life
based on 3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
American Express Benefits
View more benefits
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American Express Mumbai Office Location
Mumbai Office
American Express Banking Corp.
One Indiabulls Centre,
Tower 2, B Wing, 8th floor,
Jupiter Mills Compound, Elphinstone,
Mumbai
Mumbai
Maharashtra 400013
Maharashtra 400013
Hiring For Customer Care Professional (International Voice Process)
1-6 Yrs
Gurgaon / Gurugram
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