Practice Director - Salesforce

Role:- Practice Director - Salesforce

Experience:- 15+ Years

Work Location:- Hyderabad

Company Overview: 

CriticalRiver Inc. is a global technology consulting and IT services company specializing in digital transformation solutions for businesses across various industries. We provide expertise in areas like enterprise application services, cloud solutions, data analytics, integration, and managed services. Known for our customer-centric approach, CriticalRiver helps organizations modernize operations, enhance productivity, and drive growth through innovative, customized technology solutions.

CriticalRiver is also a Crest Partner and well poised to achieve the Summit status in the next quarter's evaluation of Partnership status in Salesforce. With a well-rounded practice covering Salesforce products and platform innovations and multiple customer successes supported by our delivery centers in the US, Brazil, and India, we are confident of our continued growth. 

Salesforce practice is a critical part of our growth strategy, and we are looking for an experienced Engineering Leader to drive success across Salesforce implementations and solutions, ensuring top-tier delivery and customer satisfaction.

Position Summary: 

We seek a seasoned Salesforce Engineering Leader with deep expertise in Salesforce technologies and a passion for driving complex solutions in a client-service environment. This role will be instrumental in shaping the strategy, development, and delivery of our Salesforce practice. You will lead a team of Salesforce engineers, architects, and consultants, ensuring high-quality, scalable, and sustainable solutions that align with our clients' strategic business goals.

Key Responsibilities:

• Practice Leadership: Drive the engineering excellence of the Salesforce engineering practice. Ensure alignment with company objectives and delivery standards.
• Team Management: Build, mentor, and lead a high-performing team of Salesforce professionals, fostering a culture of innovation, accountability, and continuous improvement.
• Technical Expertise: Act as a subject matter expert in Salesforce, guiding the team in the design, development, and implementation of complex, enterprise-grade solutions.
• Client Engagement: Partner closely with clients to understand their business needs, align on requirements, and ensure successful delivery and client satisfaction.
• Engineering Rigot: Establish and enforce standards for code quality, configuration management, and project documentation.
• Solution Delivery: Oversee the end-to-end delivery lifecycle of Salesforce projects, including requirements gathering, architecture, development, testing, and deployment.
• Innovation and Best Practices: Stay abreast of the latest Salesforce releases, features, and best practices. Promote the adoption of new technologies and frameworks that improve efficiency and outcomes.
• Resource and Budget Management: Manage resource allocation and project budgets to meet profitability targets and client expectations.
• Partnership and Collaboration: Work closely with other practice leaders, business development teams, and solution architects to drive cross-functional initiatives and identify opportunities for growth within the Salesforce practice.

Qualifications:

• Education: Bachelors degree in Computer Science, Information Technology, or a related field; Masters degree preferred.
• Experience: Minimum 10 years of experience in Salesforce engineering, with at least 5 years in a leadership role within a services or consulting environment.
• Certifications: Salesforce certifications (e.g., Salesforce Certified Technical Architect, Application Architect, or System Architect) are strongly preferred.
• Technical Proficiency: Deep expertise in Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, CPQ, etc.), Salesforce Development (Apex, Visualforce, Lightning Framework), and integration techniques (APIs, Web Services, MuleSoft).
• Leadership Skills: Demonstrated experience in building and managing high-performing teams, fostering career growth, and driving a high-performance culture.
• Client-Focused: Exceptional interpersonal and client management skills, with a proven ability to understand client needs, influence stakeholders, and manage complex relationships.
• Strategic Thinking: Ability to balance technical excellence with strategic business thinking, enabling the team to deliver solutions that meet both technical and business objectives.
• Project Management: Strong project management skills, with experience managing budgets, timelines, and resources effectively.

Why Join Us? 

At CriticalRiver, youll have the opportunity to lead and shape a key practice within our organization, work with high-caliber clients, and make a meaningful impact on their digital transformation journey. We are committed to fostering a culture of innovation, growth, and collaboration where your ideas and leadership will thrive.

CriticalRiver Inc. is an employee-owned technology consulting and IT services firm that empowers its workforce to have a direct stake in the company's growth and success. This ownership model fosters a collaborative and committed culture where employees are motivated to deliver high-quality solutions and services for clients. By giving its team members a shared interest in the company's achievements, CriticalRiver enhances innovation, accountability, and a strong sense of community across all levels of the organization.