Salesforce Functional Consultant

Role & responsibilities

• Collaborate with business stakeholders to gather and analyze requirements, ensuring alignment with business goals and objectives
• Design and implement Salesforce solutions to address business needs, including customizations and integrations
• Conduct workshops and training sessions to educate users on Salesforce features and best practices
• Manage and execute all phases of Salesforce projects, including requirements gathering, design, development, testing, deployment, and post-implementation support
• Create and maintain comprehensive project documentation, including functional specifications, user stories, and process flows
• Provide ongoing support and maintenance for Salesforce applications, including troubleshooting and resolving issues
• Ensure data integrity and security within the Salesforce platform
• Stay current with Salesforce updates and new features, proactively recommending improvements and enhancements
• Foster a culture of innovation and continuous improvement within the team

Essential Skills

• Strong experience in designing and implementing Salesforce solutions, including customizations and integrations
• Deep expertise in Services, Sales, CPQ, Marketing, & Community cloud of Salesforce
• At least 2+ years of experience in Salesforce Lightning
• Proficiency in Salesforce configuration, including workflows, process builders, validation rules, and security settings
• Hands-on experience with Salesforce automation tools, such as Flow and Process Builder
• Excellent understanding of Salesforce architecture and best practices
• Ability to create detailed and accurate project documentation
• Experience working in Agile environments and familiarity with SDLC processes
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to manage various stakeholders effectively
• Ability to work independently and as part of a team in a fast-paced environment

Desirable Skills

• Salesforce certifications
• Familiarity with ERP systems such as NetSuite
• Knowledge of Apex, Visualforce, Lightning Components, and Salesforce REST API
• Experience with data migration tools and techniques

Qualifications and Education Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field

Advanced degree (e.g., M.Tech, MBA) is a plus