249 Credit Collection Jobs

Customer Service Collections Loan Recovery Credit Control Debt Management Debt Recovery

based on 6.7k Reviews

8-10 years

Thiruvananthapuram

Assistant Manager - Debt Management Serv...

Bajaj Finance

posted 6d ago

Job Role Insights

Key skills for the job

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Job Description

Job Purpose
To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels- 2W/3W across all payment buckets, aiming to reduce outstanding amounts.

Duties and Responsibilities
1. Managing Collection Targets
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Ensure adherence to collection schedules.
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Attain EMI and penalty collection objectives.
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Reposition vehicles in cases of defaults.
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Close cases by securing settlement amounts.
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Explore diverse customer communication approaches for effective recovery.

2. Vendor Management
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Appoint collection agencies.
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Strategize and allocate tasks to agencies.
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Conduct on-site checks to validate procedural adherence.
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Ensure prompt payment deposits by Field Officers (FOS).
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Guarantee timely payments to vendors as per the schedule.
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Conduct training sessions for agents working with vendors.

3. Executing Recovery Procedures
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Initiate customer calls for debt recovery.
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Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions.
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Gather customer feedback to improve the collection process.
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Conduct training sessions to enhance the team's collection skills.

4.Stakeholder Management
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Conduct regular stakeholder reviews.
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Align stakeholders with the collection strategy.
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Realign case priorities based on defined deliverables and objectives.
4.
5. Team Management
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Participate in recruitment process to identify right talent for various roles in the team
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Identify high potential talent and provide opportunity to groom them for future roles
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Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success.
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Set clear targets, train & motivate the team, and foster a positive and collaborative work environment.

Key Decisions / Dimensions
Following decisions are taken by the role:
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Appointment of Vendors

Major Challenges
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Managing assertive customers in default
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Dealing with deliberate defaulters
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Sustaining a high team morale

Required Qualifications and Experience
a) Qualifications
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Graduate in any stream
b) Key skills required

Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers

Experience of managing a team is required

Communication Skills & Stakeholder Management

Good knowledge and connect with legal entities

Leadership qualities

Result Oriented Mindset

Good team player

Motivation skills

Employment Type: Full Time, Permanent

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What people at Bajaj Finance are saying

4.0

Rating based on 512 Assistant Manager reviews

Anonymous · Project & Program Management in Chhatarpur

Likes

Sinior's behaviour very bed no timeing all time using abuse word

Dislikes

No holiday no Sunday holiday no festival holiday only work work and heavy pressure late night stopping in office to achieving target

Salary - Bad

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Read 512 Assistant Manager reviews

Assistant Manager salary at Bajaj Finance

reported by 1.5k employees

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₹1.5 L/yr - ₹8.1 L/yr

43% less than the average Assistant Manager Salary in India

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