Credflow - Team Lead - Inside Sales - Business Loans Segment (5-7 yrs)

About the Role:

We are seeking a proactive and results-oriented Team Lead - Inside Sales to drive and oversee the performance of our telesales team specializing in business loans.

The ideal candidate will have strong leadership abilities, a proven track record in sales, and the capability to inspire and guide a team toward achieving and exceeding targets.

Key Responsibilities:

Target Achievement:

- Fully accountable for achieving and exceeding assigned sales targets.

- Develop and implement strategies to drive sales performance.

Team Management:

- Lead, coach, and mentor a team of telesales executives to ensure consistent performance improvement.

- Conduct daily, weekly, and monthly performance reviews with team members.

- Monitor team morale and motivation, fostering a positive and productive work environment.

Process Management:

- Ensure the team is updated on product knowledge, process changes, and sales strategies.

- Proactively identify potential service delivery issues and implement solutions to address them.

- Maintain and manage operational efficiency, resolving escalations promptly.

Training and Development:

- Conduct training sessions for team members on products, processes, and soft skills.

- Ensure a set number of training hours per team member, including refresher courses and behavioral training.

- Provide coaching and development opportunities to prepare team members for career growth.

Operational Excellence:

- Collaborate with other departments to ensure seamless operations.

- Work towards reducing attrition and maintaining a stable team structure.

- Ensure compliance with sales processes to avoid mis-selling or fraudulent activities.

Data Analysis & Reporting:

- Analyze sales performance data and identify trends for continuous improvement.

- Generate reports to track individual and team performance against key metrics.

Key Skills & Competencies:

- Proven experience in telesales and a strong understanding of sales techniques.

- Demonstrated ability to manage and lead a team effectively.

- Excellent communication and interpersonal skills, with strong negotiation and problem-solving abilities.

- Analytical mindset with the ability to interpret sales data and market trends.

- High organizational skills with attention to detail and the ability to handle multiple priorities.

- Strong customer focus and the ability to manage escalations effectively.

- Leadership qualities with a focus on coaching and mentoring team members.

What We Offer:

- Competitive salary and performance-based incentives.

- A collaborative and growth-focused work environment.

- Opportunities for professional development and leadership advancement.

- Be part of a dynamic organization committed to empowering businesses through financial solutions