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Growth Account Manager - Partner Content
Coursera
posted 4hr ago
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Flexible timing
Key skills for the job
Job Description
- Revenue and Performance Growth: Through trusted partner relationships and effective content optimization, drive revenue growth and improve key performance metrics such as account growth year-on-year, partner satisfaction and partner engagement. Regularly reviewing the performance of our partners and identifying opportunities for them to grow further. Conduct annual business reviews with partners, focusing on retention and expansion of existing relationships.
- Insights and Advisory: Provide partners with data and insights through a scaled approach, facilitating informed decision making and continuous improvement. Offer actionable recommendations to inform decisions, boost learner engagement and guidance on adopting and utilizing key platform features while facilitating a dynamic feedback loop for product improvements.
- Strategy Development through Data Analysis: Analyze complex data sets to identify key strategies that enhance content performance; develop compelling business cases for both internal and external stakeholders to support these strategies.
- Educational Content Oversight: Project manage all content launches within the assigned portfolio, ensuring timely, high quality content delivery. Manage ongoing oversight of educational content, ensuring it meets high quality standards, aligns with learner outcomes, adheres to Coursera s guidelines, and fulfills partner expectations.
- Partner Management: Execute crucial partner management duties, including regular strategic reviews of partners and content; troubleshoot portfolio and operational issues in collaboration with cross-functional teams to ensure effective resolutions. Adopt a scalable approach to re-engage partners, ensuring satisfaction and fostering self sufficiency throughout the process.
- Operational Excellence: Streamline account management processes to increase scalability and improve account ratios, enabling efficient support across a growing partner base. Find creative and innovative methods to delight partners at scale.
Basic Qualifications:
- 7+ years of experience in account management, partner success, or a related role, ideally within the edtech or B2C sector
- Strong project management skills, with experience managing content launches and coordinating with cross functional teams
- Excellent communication, relationship management, and problem solving skills, with a focus on driving partner success
- Proficiency in using CRM systems (e.g., Salesforce) and data management tools to support account management
Preferred Qualifications:
- Familiarity with online education content, platform support, and partner onboarding processes
- Experience implementing scalable account management processes to drive growth and efficiency
- Strong analytical skills, capable of using data to inform strategic recommendations and optimize partner outcomes
- Level-headed temperament, ability to make quick judgments and defend decisions
- Entrepreneurial drive with a resilient work ethic
- Experience with generative AI for optimizing effectiveness and efficiency
- Prior experience in consulting
- MBA or equivalent from a top university
If this opportunity interests you, you might like these courses on Coursera:
- Operations and Process Management , Illinois Tech
- Generative AI for Data Analysts Specialization , IBM
- The Strategy of Content Marketing , University of California, Davis
Employment Type: Full Time, Permanent
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Accounts Manager salary at Coursera
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1
employee
₹11.5
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L/yr
49%
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What Coursera employees are saying about work life
based on 29 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Coursera Benefits
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