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52 Consilio Jobs

EUC Administrator

4-8 years

Gurgaon / Gurugram

1 vacancy

EUC Administrator

Consilio

posted 2mon ago

Job Description

  • Device Management: Coordinate/Implement/Assist with installing and migrating machines to Microsoft Intune.
  • Maintain/Install end user software and hardware and troubleshoot/resolve issues in a timely manner: Laptops/Desktops/peripheral devices/MS Windows OS/MS Office/Local and web-based applications.
  • Windows 10/11 Enterprise: Install/configure Windows, MS Office, Security Software, and essential applications such as Horizon, Citrix, Windows 365, and other line-of-business type applications.
  • Virtual Platform configuration and troubleshooting: Assist in the configuration, troubleshooting, and documentation of services deployed using Citrix, Horizon, and Windows 365.
  • Account Administration: Active Directory Users and Computers and Security Groups/Citrix users and publications, Web applications/Physical Security (proximity cards).
  • Ticket Queue: Monitor and respond to electronic tickets and phone calls from internal and external clients for both trouble and task-oriented issues, and provide clearly written documentation regarding the problem, task, and resolution.
  • Other IT Related Support: Routers and switches, AV equipment, Printers, Security Systems and Proximity key card systems/Cable management. Maintain a clean and orderly IT storage area.
  • Administrative tasks: Attend meetings both locally, and via teleconference. Meet with local vendors and technicians. Respond to email and communicator messages. Maintain a written spreadsheet of all current IT hardware.
  • Maintains Active Directory Users and Computers, passwords, data integrity and file system security for the desktop and thin client environment.
Additional Responsibilities/Details:
  • Conduct training programs designed to educate an organization s computer users about basic and specialized applications.
  • Lead and/or participate in special projects, some of which may require travel.
Assist with training of new teammates
Qualifications
Minimum Education Requirements:
  • High School diploma or equivalent required. Bachelor s degree in a technical field is preferred.
Minimum Experience Requirements:
  • 2 years of progressively responsible experience in related roles
Other Requirements:
  • Experience working in Citrix App-Center and with Thin clients is a plus.
  • Experience installing Windows 10 and troubleshooting/resolving desktop and laptop software and hardware issues is required.
  • Network + and A + certifications are preferred.
  • Microsoft Office proficiency.
  • Ability to work independently and in a team environment; perform follow through on tasks.
  • Excellent troubleshooting, problem-solving, and customer service skills.
  • Excellent attention to detail and organizational skills.
  • Experience in installing applications, and other policies through Microsoft Intune.
  • Excellent verbal, written and interpersonal communication skills.
  • Ability to interact with clients in a professional manner over the phone, in person, and in writing.
  • Ability to work in a fast-paced work environment and support on-site and remote end-users.
  • Ability to keep abreast of the latest developments in hardware and software technologies.
  • Ability to maintain software and hardware inventory.
  • Ability to multi-task and prioritize/re-prioritize work.
  • Responsive and able to deliver the highest level of customer service

Employment Type: Full Time, Permanent

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55%
73%
81%
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Strict timing
Monday to Friday
No travel
Day Shift
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Consilio Benefits

Free Transport
Work From Home
Health Insurance
Job Training
Cafeteria
Free Food +6 more
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