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Concentrix Corporation
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109 Concentrix Corporation Jobs
Supervisor, Training
Concentrix Corporation
posted 9mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manage New Hire training end to end.
- Bridge gaps in product, process, language, comprehension and cultural aspects of all LoBs.
- Represent Concentrix on client calls and calibrations.
- Work closely with Ops and Quality team design action plans to plug areas of opportunity.
- Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement)
- Responsible for managing retention during training.
- Manage/create process SOPs and training refreshers.
- Drive C-Sat E-sat initiatives to add value to the Process and customer.
- Manage training MIS for classes and other related training work.
- Should be able to contribute to process improvements and innovation in the training function.
- Shall be responsible for all risk management compliance activities as applicable to this role.
Key skills and knowledge :
- Should have graduate.
- Must have excellent presentation and communication skills.
- Should be able to drive key performance metrics related to training.
- Must be flexible to work in a 24X7 environment.
- Proficient with MS Office
- Should have basic knowledge of process mapping.
- Excellent communication and leadership skills
- Ability to plan, multi-task and manage time effectively.
- Strong writing and record keeping ability for reports and training manuals.
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
Employment Type: Full Time, Permanent
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What people at Concentrix Corporation are saying
Rating based on 12 Supervisor
reviews
Anonymous · Customer Success, Service & Operations
in Gurgaon / Gurugram
Likes
Friend circle. Canteen food. My team members
- Skill development - Excellent
+3 more
Dislikes
Salary is very poor. Facility Team is pathetic. HR partners are in affairs. Making environment very bad.
- Salary - Poor
+1 more
Supervisor salary at Concentrix Corporation
reported by
64
employees
₹1.8
L/yr - ₹8.2
L/yr
24%
more
than the average Supervisor Salary in India
View more details
What Concentrix Corporation employees are saying about work life
based on 26.4k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Concentrix Corporation Benefits
Submitted by Company
Financial wellness Health and personal development Flexibility and work-life balance Extra perks
Submitted by Employees
View more benefits 
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