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73 SBI Cards & Payment Services Jobs
Senior Executive - CSAT
2-3 years
Gurgaon / Gurugram
1 vacancy
Senior Executive - CSAT
SBI Cards & Payment Services
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- To manage the day-today activity of CSAT process.
- Process insights through Data analysis and Identification of Root causes of DSAT
- Calling to be done @ detractors to identify the reason for giving low rating.
- Identify & Highlight problem Areas for improvement
- 100% achievement of KPIs and SLAs.
- 100% adherence to floor hygiene
- 100% adherence to S&L policies
- Excellent communication, interpersonal skills
- Computer skills (MS Office) especially MS-Excel
- Prior customer service & CSAT process experience is an additional advantage
- Should be flexible to work in rotational shifts and rotational scheduled offs.
- A minimum experience of 2-3 years
Employment Type: Full Time, Permanent
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SBI Cards & Payment Services Benefits
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