Executive - Customer Success

About Neilsoft

At Neilsoft, our goal is to further strengthen our extensive portfolio of engineering software solutions, spanning design to manufacturing and design to construction. As a trusted reseller of globally recognized, industry-leading products, we efficiently cater to our clients' engineering software needs, ensuring they achieve the highest return on investment.

At Neilsoft, we believe that a high-performing sales team is the key to growth. That’s why we’re looking for a skilled Sales Development Representative (SDR) to identify and engage potential customers who can benefit from our products and services. As the first point of contact with prospects, the ideal candidate should have a solid grasp of the sales process and excel at lead research, relationship-building, and driving sales closures. We seek a quick learner with strong communication skills and the ability to present our offerings persuasively. Every potential customer represents an opportunity to enhance revenue growth, customer acquisition, and overall profitability.


Job Description
Searching for go-getters who welcome the challenges of a growing business. We’re specifically looking for a customer success specialist. As a key member of the team, the specialist will help craft customer-success strategies, building strong relationships with customers and collaborating with cross-functional teams internally to deliver consistently excellent customer experiences. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate should have relevant digital or advertising experience and a track record of analyzing and optimizing campaigns.


Responsibilities

• Build and maintain strong relationships with customers, acting as their primary point of contact.
• Regularly review the customer journey, proactively addressing challenges and ensuring customers achieve their business goals.
• Facilitate cross-functional collaboration between project teams, including third-party service providers, to ensure timely and successful deliverables.
• Lead customer meetings, identify opportunities for value expansion, and document best practices for knowledge sharing.
• Monitor key success metrics (e.g., CSAT, NPS) and analyze trends to drive continuous improvement.
• Work closely with sales and marketing teams to enhance customer referrals and create compelling case studies.

Required skills and qualifications.

• 3-6 years of experience in customer success, account management, sales, marketing, or a related field.
• Strong communication, strategic planning, and project management skills.
• Analytical and process-oriented mindset with a passion for problem-solving.
• Ability to work effectively across multiple teams in a fast-paced, deadline-driven environment.
• Self-starter and multitasker who can adapt quickly to changing priorities.

Preferred skills and qualifications

• Bachelor’s degree in business, marketing, communications, or a related field.
• Proficiency in Salesforce and project management tools.
• Experience in event planning and customer engagement strategies.

Join our team and be part of a dynamic, customer-focused environment, where you’ll play a pivotal role in driving customer success and long-term relationships!

Please visit our company website for more details.

www.Neilsoft.com & http://www.neilsoftsolutions.com/