Executive, Customer Success

• Execute and manage A/B testing for marketing campaigns to optimize performance.
• Set up and configure campaigns using Internal tools and Loyalty platforms
• Utilize ticketing tools to track, manage, and resolve campaign-related issues.
• Drive the on-boarding of customers with Capillary products
• Collaborate with cross-functional teams to ensure seamless campaign execution.
• Analyze campaign performance data and provide insights for continuous improvement.
• Assist in the development of campaign strategies and implementation plans
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention

Requirements:

• Proven experience in campaign execution and management.
• Familiarity with A/B testing methodologies and tools.
• Self starter, motivated, works with little or no supervision
• Knowledge of ticketing systems (Jira, ServiceNow) for issue tracking.
• Strong analytical skills and ability to interpret data.
• Excellent communication and teamwork skills.
• Ability to manage multiple projects and meet deadlines.
• Proficient in MS Office, including Excel, Word, and PowerPoint
• Proficient in data import and export skills
• Basic knowledge of APIs and experience using them to Get and post calls functionality.
• Basic knowledge in SQL for data analysis and reporting.