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87 Capillary Technologies Jobs
Executive Customer Success
1-3 years
Mysuru / Mysore
1 vacancy
Executive Customer Success
Capillary Technologies
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Title: Customer Success Executive / Campaign Execution Specialist / - CS HUB
Job responsibilities include but are not limited to:
Execute and manage A/B testing for marketing campaigns to optimize performance.
Set up and configure campaigns using Internal tools and Loyalty platforms
Utilize ticketing tools to track, manage, and resolve campaign-related issues.
Drive the on-boarding of customers with Capillary products
Collaborate with cross-functional teams to ensure seamless campaign execution.
Analyze campaign performance data and provide insights for continuous improvement.
Assist in the development of campaign strategies and implementation plans
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention
Requirements:
Proven experience in campaign execution and management.
Familiarity with A/B testing methodologies and tools.
Self starter, motivated, works with little or no supervision
Knowledge of ticketing systems (Jira, ServiceNow) for issue tracking.
Strong analytical skills and ability to interpret data.
Excellent communication and teamwork skills.
Ability to manage multiple projects and meet deadlines.
Proficient in MS Office, including Excel, Word, and PowerPoint
Proficient in data import and export skills
Basic knowledge of APIs and experience using them to Get and post calls functionality.
Basic knowledge in SQL for data analysis and reporting.
Preferred Qualifications:
Experience with marketing automation platforms.
Understanding of digital marketing concepts and best practices.
Bachelor s degree in Marketing, Business/ BE / B.tech /BSc related field
Postgraduate with preferably 1-2 years of experience in customer support, account management experience or client servicing
Employment Type: Full Time, Permanent
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What people at Capillary Technologies are saying
Rating based on 6 Customer Success Executive
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Likes
You will get free food at office
- Salary - Good
+4 more
Dislikes
Full politics
- Promotions - Bad
+1 more
Customer Success Executive salary at Capillary Technologies
reported by
34
employees
₹3
L/yr - ₹6
L/yr
6%
less
than the average Customer Success Executive Salary in India
View more details
What Capillary Technologies employees are saying about work life
based on 186 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Capillary Technologies Benefits
View more benefits
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