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Capillary Technologies

Compare

3.4

based on 192 Reviews

Video summary

97 Capillary Technologies Jobs

Executive Customer Success

Capillary Technologies India Pvt. Ltd.

3.4

based on 192 Reviews

1-3 years

Mysuru / Mysore

1 vacancy

Executive Customer Success

Capillary Technologies

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Digital Marketing Data Analysis SQL Customer Support MS Office Air Ticketing

+ 4 more

Job Description

Job Title: Customer Success Executive / Campaign Execution Specialist / - CS HUB

Job responsibilities include but are not limited to:

Execute and manage A/B testing for marketing campaigns to optimize performance.

Set up and configure campaigns using Internal tools and Loyalty platforms

Utilize ticketing tools to track, manage, and resolve campaign-related issues.

Drive the on-boarding of customers with Capillary products

Collaborate with cross-functional teams to ensure seamless campaign execution.

Analyze campaign performance data and provide insights for continuous improvement.

Assist in the development of campaign strategies and implementation plans

Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention

Requirements:

Proven experience in campaign execution and management.

Familiarity with A/B testing methodologies and tools.

Self starter, motivated, works with little or no supervision

Knowledge of ticketing systems (Jira, ServiceNow) for issue tracking.

Strong analytical skills and ability to interpret data.

Excellent communication and teamwork skills.

Ability to manage multiple projects and meet deadlines.

Proficient in MS Office, including Excel, Word, and PowerPoint

Proficient in data import and export skills

Basic knowledge of APIs and experience using them to Get and post calls functionality.

Basic knowledge in SQL for data analysis and reporting.

Preferred Qualifications:

Experience with marketing automation platforms.

Understanding of digital marketing concepts and best practices.

Bachelor s degree in Marketing, Business/ BE / B.tech /BSc related field

Postgraduate with preferably 1-2 years of experience in customer support, account management experience or client servicing

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Success Executive roles with real interview advice

Top Capillary Technologies Customer Success Executive Interview Questions

Q1. What is my understanding of technical writing

asked in Technical Writer Intern interview

View answer (1)

Q2. You need to increase sales in Domino's Indonesia. What factors in data would you consider? Also explain your methodology in creating a CLM f ... read more

asked in Data Science Associate interview

View answer (1)

Q3. Round 3: How to compute requests per second in an application.

asked in Sde1 interview

View answer (1)

View all 10 questions

What people at Capillary Technologies are saying

2.6

Rating based on 6 Customer Success Executive reviews

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

You will get free food at office

Salary - Good

+4 more

Dislikes

Full politics

Promotions - Bad

+1 more

Read 6 Customer Success Executive reviews

Customer Success Executive salary at Capillary Technologies

reported by 37 employees

₹3 L/yr - ₹6 L/yr

At par with the average Customer Success Executive Salary in India

View more details

What Capillary Technologies employees are saying about work life

based on 192 employees

81%

92%

63%

89%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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