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Customer Success Engineer
ThoughtSpot
posted 1mon ago
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Flexible timing
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Job Description
As a Customer Success Manager at Thoughtspot, youll own a combination of processes, engagement, and success metrics for our commercial segment. As a dynamic problem solver and customer champion, you will pioneer building scalable systems and touchpoints to ensure an exceptional end-to-end customer journey for Thoughtspot fast-growing, commercial segment.
What Youll Do:
- Be a part of a Customer Success team that manages multiple accounts consisting of commercial segments and responsible for Annual Recurring Revenue
- Manage and Monitor commercial Thoughtspot customers to track onboarding, rollout and adoption, and satisfaction on 1:Many basis to identify opportunities to engage with customers on their needs and make them drive value out of Thoughtspot
- Be a primary point of contact for customers and be the voice that communicates use cases/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at ThoughtSpot.
- Understand how our customers want to use ThoughtSpot and help make those aspirations a reality: Be the companion on their journey from onboarding, adoption, and a lifetime of success.
- Manage customer relationships - building the bridge between human and data that is the sweet spot for customer success.
- Learn the technical nuances of customers configurations and act as an initial layer of support and guidance.
- Collaborate across ThoughtSpot departments and customize the response to the needs of our customers.
- Identify growth areas in the existing customer base and help build expansion opportunities through passive selling.
- Present to both small and large groups, effectively demo and run training sessions
What You Bring:
- 4+ years of Experience in a customer-facing role in customer success/Technical account Management/Support in SaaS based industry preferably BI industry
- Adept in having varying degrees of conversations with customers via virtual meetings and E-mail ranging from technical product-oriented conversations to product adoption, and best practices.
- Motivation to be a champion of customers and represent their voice with empathy
- Desired skill in understanding the modern tech stack integrations
- Experience working with CS tools and reports to monitor customers product utilization to proactively identify and recommend strategic adoption techniques
- Exceptional ability to prioritize and manage competing tasks;identify the most important initiatives that have the largest impact on achieving goals
- Comfortable working in India afternoon and night shifts (hybrid/mixed shifts)
Technical:
- Strong technical knowledge in BI tools and data platforms (e.g., Tableau, Qlik, PowerBI, Snowflake, Redshift, Google BigQuery).
- A strong understanding of the BI space and related technologies including cloud data warehouses, ETL pipelines, and coding languages like SQL and Python.
- Knowledge and experience with deployment architectures on-premises and in cloud environments like AWS, Azure, and Google Cloud.
- Technical aptitude and ability to deeply understand Thoughtspot product, the analytics industry, and the value of modern approaches to working with data
Nice to Have:
- Familiarity with ETL tools (such as Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle) is a plus.
- Hands-on experience with data warehousing ecosystems (e.g., data sources, ETL, data warehouse, data marts) and understanding of different types of schemas (OLTP vs. OLAP, snowflake, etc.).
Employment Type: Full Time, Permanent
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based on 25 employees
Flexible timing
Monday to Friday
No travel
ThoughtSpot Benefits
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