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Customer Success Engineer
Skyflow
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- 5+ years technical experience working on SaaS technology platforms
- 3+ years of experience in customer-facing roles
- Customer and Continuous Improvement Passion
- Great listener and learner
- Ability to effectively communicate complex technical concepts (Written and Verbal)
- Working experience with cloud technologies (Amazon Web Services, Google Cloud Platform, and/or Microsoft Azure)
- Experience with API centric development technologies (OAS, GraphQL, REST, micro-services patterns and concepts)
- Experience with both Client-side and Server-Side SDKs
- Experience with Data Architectures (Databases, NoSQL data stores, ETL, Integration, etc.)
- Application-level security experience (AuthN, AuthZ, Key Management, PBAC, ABAC, RBAC)
- Experience in ideating solutions and working with technology partners
- Experience working with end-users and an ability to articulate their challenges
- An ability to execute efficiently in an ambiguous environment
Responsibilities:
- You will help with designing and building the best solution
- Gain deep technical understanding of Skyflow s product and integration capabilities to engage with stakeholders in customer organizations.
- Become an expert in Data privacy and privacy by design architectural approaches across industry segments.
- Write basic code samples for Customers to reference during implementation
- Steward customers through the technical onboarding process
- Initial Technical Support Point of Contact for customers during and after implementation
- Consistently achieve successful results, even under tough circumstances
- Show adaptability when faced with gaining support from varying audiences
- Mentor and coach more junior members to encourage growth
Employment Type: Full Time, Permanent
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based on 4 employees
Flexible timing
Monday to Friday
No travel
Skyflow Benefits
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