Computronics Systems - L2 Netskope Proxy Engineer - IT Operations (3-10 yrs)

Key Responsibilities :

- Proficiently manage and administer PROXY solutions, including installation, configuration, and ongoing maintenance.

- Troubleshoot and resolve complex technical issues related to PROXY functionality.

- Analyze and resolve escalated L1 trouble tickets, addressing issues across layers 1-3 of the OSI model.

- Investigate, isolate, and resolve PROXY incidents with root cause analysis (RCA).

- Monitor and analyze PROXY system performance and identify potential issues.

- Experience in working with Windows, Linux, and Unix environments.

- Hands-on experience in commissioning and implementing PROXY solutions.

- Integrate PROXY solutions with various management, authentication, authorization, reporting, and log integration tools (email, AD, IAM, SIEM).

- Experience in automating processes using scripting tools.

- Respond promptly to incidents and service requests.

- Coordinate with users, helpdesk, other IT support teams, and application support teams to jointly troubleshoot and fix high-priority/severity incidents.

- Ensure timely and satisfactory resolution of all incidents within SLA.

- Troubleshoot network, transport, session, presentation, and application layers of the OSI model.

- Utilize packet capture and analysis tools (Wireshark/Pcap) effectively.

- Ensure compliance with all relevant security regulations and industry standards.

- Conduct regular audits and performance checks on PROXY systems.

- Apply security patches and updates as per bank compliance and audit requirements.

- Design and implement PROXY solutions for DC/DR/Cloud and Branch office environments.

- Create and maintain SOPs/Runbooks and update knowledge base in ITSM tools.

- Work to automate and integrate tools with REST API/SDK with security dashboards and Infosec tools (AD, IDAM, PAM, SIEM, SOAR, etc.

- Lead and mentor L1 and L2 engineers within the team.

- Excellent written and verbal communication skills.

- Create technical documentation, as-built network diagrams, inventory control documentation, and security documentation.

- Generate SLA reports for respective technologies.

Qualifications :

- 3-10 years of experience in network security, with at least 3 years of experience in working on PROXY solutions.

- Product certification in Netskope (preferred).

- Experience in working with Windows, Linux, and Unix environments.

- Hands-on experience in commissioning and implementing PROXY solutions.

- Experience in integrating PROXY with various management and authentication tools.

- Experience in automating processes using scripting tools.

- Strong understanding of network protocols and security concepts.

- Excellent problem-solving and troubleshooting skills.

- Strong analytical and critical thinking abilities.

- Demonstrated success in managing, analyzing, and solving complex issues.

- Ownership of technology and a strong commitment to operational excellence