Associate Technical Analyst - Network L1

Life on the team

It s an exciting opportunity for a technical role in Computacenter s dynamic and rapidly expanding GICC team, part of FLSs shared services organization. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. You ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Computacenter, you ll get to know the work lifestyle and culture of Computacenter in no time.

What you ll do

• Maintenance activities - Perform a range of vendor coordination activities remotely to meet business and customer requirements.
• You will be working with industry leading technology and products including Cisco, HP, Aruba, etc.
• Provide quality of service to our customers for the ticket assigned to you.
• Communicate effectively to the customers on the ticket you are working to avoid escalations and improve customer satisfaction levels.
• You will be working with dynamic team, who supports our customers 24/7.
• Maintain SLA performance targets.
• Understand and adhere to compliance policies and procedures.
• Keep skills up to date with IT industry standards as appropriate to the role/contract.

What you ll need

• 1+ years industry experience in a network operations/support environment.
• Cisco CCNA or equivalent.
• Technical ability to provide 1st level network monitoring.
• Technical ability to provide basic fault finding and fault escalation.
• Monitoring ticket queue and resolving issues within defined SLA.
• Working with global team to resolve issues.
• Monitoring connectivity and troubleshooting.
• Good understanding of incident management activities.
• Good ability to follow and documented operational processes.
• Strong experience with ticket management and change request management systems.
• Strong experience with network monitoring / management tools/ analysis tools.
• Experience with liaising with carriers and vendors for faults.
• Good communications and interpersonal skills.
• A self-starter able to work independently but comfortable working in a team environment.
• Good analytical and problem-solving skills.