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Network & Svcs Operation Analyst

3-5 years

₹ 2.4 - 9.28L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

Network & Svcs Operation Analyst

Accenture

posted 21d ago

Job Description


Skill required:
Network Operations - Problem Management

Designation:
Network & Svcs Operation Analyst

Qualifications:
Any Graduation

Years of Experience:
3 to 5 years


  • What would you do?
    Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveLooking for a candidate who has expertise in Networking and has good knowledge on fundamentals of NetworkThis team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.

    What are we looking for?
    May represent the team and actively help in the preparation of documents to support tenders for contracts
  • Clean order validation of customer requirements to ensure smooth provisioning
  • Allocated work by the Inbox Manager and then plans and manages own workload in line with team performance targets and customer satisfaction
  • Liaises with various other departments including pre sales, product management, customer services and sales teams to ensure accurate data capture and provisioning
  • Raises all orders and MACD requests onto the various CRM systems to ensure order completion is in line with SLA and accurate billing
  • Proactively keeps the customer updated at all key stages of the order cycles
  • May attend and actively contributes to customer service reviews to build and strengthen relationships
  • Adhere to all documented processes & procedures
  • Manage ad hoc projects and undertake additional tasks and responsibilities to ensure timely service deliveryAccurate records will be maintained to ensure MACD change requests can be completed in a timely manner, thus ensuring maintenance of a green order book and quality of service
  • May work on multiple orders at once
  • Supports both Consumer & Business accounts across the business
  • Supports customers with contracts for multiple solutions across multiple 3rd party suppliers
    Roles and Responsibilities:
  • In this role you are required to do analysis and solving of lower-complexity problems
  • Your day to day interaction is with peers within Accenture before updating supervisors
  • In this role you may have limited exposure with clients and/or Accenture management
  • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
  • The decisions you make impact your own work and may impact the work of others
  • You will be an individual contributor as a part of a team, with a focused scope of work
  • Please note that this role may require you to work in rotational shifts

    Qualifications
    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

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    People are getting interviews at Accenture through

    (based on 5.2k Accenture interviews)
    Job Portal
    Campus Placement
    Company Website
    Referral
    Walkin
    Recruitment Consultant
    33%
    18%
    18%
    13%
    4%
    2%
    12% candidates got the interview through other sources.
    High Confidence
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    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at Accenture are saying

    3.9
     Rating based on 56 Operations Analyst reviews

    Likes

    Accenture as a whole is good but my project is too bad Verizon

    Dislikes

    Culture is toxic and no one seems to care and boasts only about the values

    Read 56 reviews

    Operations Analyst salary at Accenture

    reported by 647 employees with 1-10 years exp.
    ₹1.4 L/yr - ₹10 L/yr
    13% more than the average Operations Analyst Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 53.6k employees
    66%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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