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Accenture

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3.9

based on 53.6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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25902 Accenture Jobs

Network & Svcs Operation Senior Analyst

Accenture Solutions Pvt Ltd

3.9

based on 53.6k Reviews

5-8 years

₹ 3 - 21L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

Network & Svcs Operation Senior Analyst

Accenture

posted 20d ago

Job Role Insights

Flexible timing

Key skills for the job

Pharmacovigilance Computer Networking CCNA Incident Management Switching Network Engineering

+ 13 more

Job Description

Skill required: Network Operations - Problem Management

Designation: Network & Svcs Operation Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

What would you do?
Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveLooking for a candidate who has expertise in Networking and has good knowledge on fundamentals of NetworkThis team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.

What are we looking for?
Manages a team of Provisioning Coordinators / Analysts

Responsible for driving the delivery/resolution of all provisioning orders/fault reports within set SLA

Supports both business and consumer customers

Supports customers with contracts for multiple solutions across multiple 3rd party suppliers

Responsible for a team, ensuring the delivery of all business requests and service faults are completed/resolved in a timely manner thus maintaining a green order book/SLA hit rate and quality of service.Coordinate and lead the team to ensure all activities are completed within a timely manner and within SLA

Use performance management techniques to monitor and demonstrate achievement of agreed SLA and to lead on improvement

Respond appropriately to urgent issues as they arise and deal with the consequences

Support the training and development of team, ensuring all necessary training and qualifications are achieved

To act as a senior point of interaction with partners and suppliers, relevant to area of operation

Contribute to the overall management and continuous improvement of service operations

Manages direct reports in line with HR policies and guidelines

Adhere to all documented processes & procedures

Manage ad hoc projects and undertake additional tasks and responsibilities to ensure timely service delivery

Compliance with all Security, health and safety as detailed in the company policy handbook
Roles and Responsibilities:

In this role you are required to do analysis and solving of increasingly complex problems

Your day to day interactions are with peers within Accenture

You are likely to have some interaction with clients and/or Accenture management

You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

Decisions that are made by you impact your own work and may impact the work of others

In this role you would be an individual contributor and/or oversee a small work effort and/or team

Please note that this role may require you to work in rotational shifts

Qualifications Any Graduation

Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Accenture through

(based on 5.2k Accenture interviews)

Job Portal

Campus Placement

Company Website

Referral

Walkin

Recruitment Consultant

33%

18%

13%

12% candidates got the interview through other sources.

High Confidence

What people at Accenture are saying

3.9

Rating based on 1.3k Senior Analyst reviews

Anonymous · IT Infrastructure Services in Noida, Uttar Pradesh

Likes

All depends on the project, your colleagues and manager. If these are good then you will enjoy working. Some good learning modules are there.

Dislikes

No increment last year, same is expected this year. Very high variable pay.

Read 1.3k reviews

Senior Analyst salary at Accenture

reported by 16.9k employees

₹5.3 L/yr - ₹21 L/yr

46% more than the average Senior Analyst Salary in India

View more details

What Accenture employees are saying about work life

based on 53.6k employees

66%

85%

68%

76%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Accenture Bangalore / Bengaluru Office Location

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Bangalore / Bengaluru (1)

Bengaluru Office

71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
560052