Consultant, Application Development (Reconnect Program)

Job Level: S2

Job Location: Gurugram/ Bengaluru

Function: Digital Information Office

Employment Type: Permanent

Working Pattern: Hybrid

The purpose of this role is to act as both a Success Factors developer and internal consultant for Success Factor Compensation Module to the business by gathering, organizing and verifying concerns, outlining proposed solutions, estimating the impact on time, labour and financial resources and articulating the business ramifications in both the current and planned HCM environments - and then forming part of the team to deliver those solutions. The role will help support the configuration, upgrades and changes to the systems, and will help lead innovation and change across the organization. This role will also monitor and improve the system functional needs and address questions from the end users, with a heightened focus on individualized service, root cause analysis, and providing world class support. The ideal candidate will be a subject matter expert in an exciting career that provides solutions that are both intuitive and creative. The role will work closely with the HR and other IT teams and will act as a liaison. This is a great opportunity to build relationships within the Application Development team, and through partnering with HR and other areas of the Business..

Primary

The IT lead for Compensation working closely with the HR Centers of Innovation, Country HR and Global HR Operations for requests, optimizations, issues resolution and innovation

Operational

• Maintains business processes and procedures within all HR Applications and operating systems
• Helps provide Tier 1 & Tier 2 support to end users via case management requests, email, and phone
• Maintains, configures, and performs troubleshooting of HR technology
• Schedules & troubleshoots standard reporting
• Partners with SAP to leverage and apply expert advice in design thinking phases
• Develops test plans and test scripts for system enhancements, implementations, etc.
• Works closely with leadership, project team, infrastructure, and developers to help design change solutions that foster a culture of collaboration and partnership
• Ensuring all activities undertaken affecting SF configuration and capabilities are properly authorised, planned and documented

Innovation

• Support the Innovation Lead in progressing ideas to initiatives and through to incubation
• Increase the utilization and adoption of MyHR by conducting a gap analysis between business needs and underutilized technologies
• Develop a multiyear innovation roadmap outlining key deliverables we could achieve through the gap analysis activity
• Perform business analysis, external research and report on the efficacy of ideas and potential initiatives demonstrating alignment with business strategy, problems and goals.
• Leverage design thinking for new innovation concepts ensuring a systematic and calculated approach to ensure all efforts provide strategic value

Skills & Experience

• Strong working knowledge of SuccessFactors Compensation module Implementation and configuration - At least one implementation project and one support project- Should be able to lead the project E2E
• Experience with other SuccessFactors module
• Define business requirements and perform fit gap analysis between requirements and standard SuccessFactors process
• Hands-on all the Data Models and XML.
• Experience in System configuration
• Experience in Solution Design & managing the Configuration Workbook / Business Blueprint
• understand alternatives for system configuration and design.
• Preparation & Execution of Test Cases / Test Plans / Test scripts
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Demonstrable experience of running supplier reviews.
• Release & deployment management
• Experience of presenting service performance reports to customer.
• Define and improve upon processes for gathering, storing, reporting, and sharing data and reporting/analytics on ITSM processes.
• Will have a solid background in producing reports using various reporting tools.