Service Desk Engineer - 4th Jan Virtual Drive

Virtual Drive on 4th Jan 2025

Location: Only Hyderabad

Experience: 1 to 3 Years

"Please apply if you have good expereince in SERVICE DESK"

Role & responsibilities

• Serve as the first point of contact for customers
• seeking technical assistance at walkup support locations, over the phone, remote connection software, chat, and email
• Flexible, able to multitask, and prioritize reported
• issues
• Provide a high level of customer service to users seeking problem resolution
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue
• and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution
• in internal ticketing systems
• Follow-up and update customer status and
• information

Essential Skills:

• Proven experience as a help desk technician or IT support technician
• Good understanding and troubleshooting resolution skills of computer systems, mobile devices and other tech products including mobile device management (MDM), iOS/ Android, Mac, Windows
• Ability to diagnose and resolve basic end-user technical issues
• Proficiency in English, excellent task management, verbal, and written communication skills
• Customer-oriented technical professional
• Technical support professional with good amount of years of experience in the IT technical support field focused on end-user support