Team Leader

Job purpose

To manage team and drive performance management along with driving process improvement initiatives

Responsibilities

Job purpose

To manage team and drive performance management along with driving process improvement initiatives

Must have skills qualifications

Minimum Graduate in streams of commerce geography management mathematics science computers or engineering

5 Years of experience in similar environments tech companies including 3 years of managing teams

Manage teams to deliver on SLA KPIs and KRAs

Responsible for operational efficiency effectiveness of the teams

Ensure the team meets all contractual SLA targets along with helping others to meet the same

Monitor performance identify improvement areas implement action plans and track them to closure

Manage metrics and enhance their usefulness by improving correlation with customer satisfaction

Manage stakeholder expectations by engaging QC team and Policy Engagement functions

Carry out preemptive and predictive analysis to improve the issue prevention focus of the process

Identify automationoptimization opportunities and develop technical solutions to drive such changes

Drive skill enhancement initiatives in the team through knowledge sharing cross training and rotation

Proactively look for processproduct improvement opportunities

Champion RCA efforts and inculcate culture of data driven deep dive analysis in the team

Drive workflow and policyprocess related change management initiatives

Conduct annual biannual appraisals

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The Cognizant community
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 350, 000 associates around the world.
• We don t just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what s right.
• We foster an innovative environment where you can build the career path that s right for you.

About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

Our commitment to diversity and inclusion

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