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Engaged Employer

Cognizant

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3.8

based on 47k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated IT/ITES Company - 2024

1620 Cognizant Jobs

Team Leader

Cognizant Technology Solutions India Ltd

3.8

based on 47k Reviews

3-6 years

₹ 10 - 12L/yr (AmbitionBox estimate)

Hyderabad / Secunderabad

1 vacancy

Team Leader

Cognizant

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

Medical Billing Equity Research CCTV Monitoring Professional Services Workflow Customer Satisfaction

Job Description

Ensures high client satisfaction and account success

Monitor track and report opportunities in Customer Value Plan created by the client.

To collaborate with Client CSM to drive adoption.

Monitor and report account health parameters

Any critical escalations to be forwarded to respective teams as per escalation matrix.

Advising useful features based on pre-defined list. Answering usage product and Workflow questions to ensure feature adoption.

Responsibilities

Partner with Technical Account Manager when services are purchased to entire 100% customer satisfaction

Quarterback internal processes essential to client success in collaboration with Client CSMs

Ensure seamless client experience across implementation product performance and billing.

Follow set guidelines to manage and resolve escalations related to product performance billing and other operations issues.

Fulfill client requests for basic product demos/ calls.

Track client usage and adoption metrics including Revenue support and client success sales cycle.

Employment Type: Full Time, Permanent

Read full job description

Cognizant Interview Questions & Tips

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What people at Cognizant are saying

3.7

Rating based on 567 Team Lead reviews

Anonymous · Operations in Bengaluru

Likes

There are learning and development opportunities via udemy and internal platforms but the team management doesn't provide time to utilise the same.

Dislikes

This openion limited to Staff Augmentation vertical - 10 hrs work culture takes 12 hrs to satisfy the unrealistic expectations and poorly managed processes. Too many unfair and biased approach by almost all TLs TMs and SDMs. If you are an outsider for positions beyond SPE you wouldn't be welcomed and treated well, tenured and competitors in the org will sabotage your growth.

Read 567 reviews