Servicedesk engineer

Responsibilities
• Provide technical support and troubleshooting for end-users to ensure smooth IT operations.
• Oversee the daily performance of computer systems and address any issues promptly.
• Install configure and maintain hardware and software components to ensure usability.
• Monitor system performance and ensure compliance with security standards.
• Collaborate with other IT team members to develop and implement new technologies.
• Document technical issues and solutions to improve the knowledge base.
• Assist in the development and implementation of IT policies and procedures.
• Conduct regular system audits and generate reports to identify areas for improvement.
• Manage user accounts and access permissions to maintain system security.
• Provide training and support to end-users on various software and hardware.
• Participate in the planning and execution of IT projects to enhance system capabilities.
• Ensure timely resolution of service desk tickets and maintain high customer satisfaction.
• Stay updated with the latest industry trends and technologies to provide innovative solutions.
Qualifications
• Possess a Bachelors degree in Computer Science Information Technology or a related field.
• Have 1 to 3 years of experience in a Service Desk or similar technical support role.
• Demonstrate strong problem-solving skills and the ability to troubleshoot complex issues.
• Exhibit excellent communication skills to effectively interact with end-users and team members.
• Show proficiency in installing configuring and maintaining hardware and software.
• Display knowledge of system security practices and compliance standards.
• Have experience with user account management and access permissions.
• Be able to document technical issues and solutions clearly and concisely.
• Demonstrate the ability to work independently and as part of a team.
• Show a commitment to continuous learning and staying updated with industry trends.

**Please share your details as below with updated resume to Sathish.KumarMR@cognizant.com
(MANDATORY DETAILS)
TOTAL EXP-
RELEVANT EXP IN SERVICDESK

TROUBLESHOOTING:
ARE YOU READY TO WORK IN ROTATIONAL SHIFT:
C.CTC-
EXPTD CTC-
CUR.COMPANY-
NP-
PF STATEMENT FOR TOTAL YRS OF EXP (yes/no)-
(mention if you dont have PF for current 5yrs)
FORM 16(yes/no)
CUR LOCATION-
PREF LOCATION-