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Cognizant
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1482 Cognizant Jobs
Major Incident Management
5-10 years
₹ 3.5 - 13L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Major Incident Management
Cognizant
posted 15d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manage and resolve incidents efficiently to minimize downtime and ensure business continuity.
- Oversee the Service Desk operations ensuring timely and effective support for all users.
- Utilize Service Now to track manage and resolve incidents and service requests.
- Provide technical support and troubleshooting for Windows-based systems and applications.
- Collaborate with cross-functional teams to identify and implement improvements in IT processes.
- Develop and maintain documentation for incident management and service desk procedures.
- Monitor system performance and proactively address potential issues to prevent disruptions.
- Ensure compliance with company policies and industry standards in all IT operations.
- Conduct regular training sessions for service desk staff to enhance their technical skills and knowledge.
- Lead root cause analysis for major incidents and implement corrective actions to prevent recurrence.
- Coordinate with vendors and third-party service providers to resolve complex technical issues.
- Participate in IT projects and initiatives providing technical expertise and support as needed.
- Maintain a high level of customer satisfaction by delivering prompt and effective IT support.
- Possess a strong background in Incident Management with a proven track record of resolving complex issues.
- Demonstrate expertise in Service Desk operations with experience in managing support teams.
- Have extensive experience with Service Now including incident tracking and service request management.
- Show proficiency in Windows environments with the ability to troubleshoot and resolve technical issues.
- Exhibit excellent communication and interpersonal skills with the ability to work effectively with diverse teams.
- Display strong problem-solving abilities with a focus on delivering practical and efficient solutions.
- Hold relevant certifications such as ITIL Microsoft Certified: Windows Server or ServiceNow Certified System Administrator.
- ITIL Microsoft Certified: Windows Server ServiceNow Certified System Administrator
Employment Type: Full Time, Permanent
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(based on 3.6k Cognizant interviews) What people at Cognizant are saying
Rating based on 7 Incident Manager
reviews
Anonymous · IT Infrastructure Services
in Chennai
Good experience to work as a fresher.
Dont felt anything bad in this 2 years of my experience.
Read 7 reviewsIncident Manager salary at Cognizant
What Cognizant employees are saying about work life
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