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3.8

based on 47.1k Reviews

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1513 Cognizant Jobs

Sr. Associate - Projects

Cognizant Technology Solutions India Ltd

 · 

3.8

 based on 47.1k Reviews

8-12 years

Bangalore / Bengaluru

1 vacancy

Sr. Associate - Projects

Cognizant

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking Incident Management Windows System Administration Desktop Support Service Desk ITSM

+ 2 more

Job Description

We are seeking an experienced Infra. Technology Specialist with 8 to 12 years of experience to join our team. The ideal candidate will have expertise in Change LifeCycle Management Incident Management End User Tools such as Nexthink Service Desk Service Now Windows Networking and Remote Desktop Support. Experience in the Airlines domain is mandatory. This is a hybrid work model with day shifts and no travel required.

Responsibilities
  • Lead the implementation and management of Change LifeCycle Management processes to ensure smooth transitions and minimal disruptions.
  • Oversee Incident Management to promptly address and resolve technical issues ensuring minimal impact on operations.
  • Provide expertise in End User Tools like Nexthink to monitor and enhance user experience and system performance.
  • Manage the Service Desk operations to ensure timely and effective support for all technical issues.
  • Utilize Service Now for efficient tracking management and resolution of service requests and incidents.
  • Administer Windows environments to ensure optimal performance security and reliability.
  • Oversee Networking operations to maintain robust and secure network infrastructure.
  • Provide Remote Desktop Support to resolve user issues efficiently and effectively.
  • Collaborate with cross-functional teams to ensure seamless integration and operation of IT systems.
  • Develop and implement best practices for IT service management to enhance service delivery and user satisfaction.
  • Conduct regular system audits and assessments to identify and mitigate potential risks.
  • Provide training and support to end-users to enhance their technical proficiency and productivity.
  • Monitor and analyze system performance to identify areas for improvement and implement necessary changes.

    • Qualifications
  • Possess a strong background in Change LifeCycle Management with proven experience in managing transitions.
  • Demonstrate expertise in Incident Management with a focus on quick resolution and minimal impact.
  • Have hands-on experience with End User Tools such as Nexthink for monitoring and enhancing user experience.
  • Show proficiency in managing Service Desk operations to ensure effective technical support.
  • Be skilled in using Service Now for tracking and managing service requests and incidents.
  • Have extensive experience in administering Windows environments for optimal performance and security.
  • Demonstrate strong knowledge of Networking to maintain a secure and robust network infrastructure.
  • Be proficient in providing Remote Desktop Support to resolve user issues efficiently.
  • Have a solid understanding of the Airlines domain and its specific IT requirements.
  • Exhibit strong problem-solving skills and the ability to work under pressure.
  • Possess excellent communication skills to effectively interact with users and cross-functional teams.
  • Show a commitment to continuous learning and staying updated with the latest industry trends and technologies.

    • Employment Type: Full Time, Permanent

    Read full job description

    Cognizant Interview Questions & Tips

    Prepare for Cognizant Project Associate roles with real interview advice

    Top Cognizant Project Associate Interview Questions

    Q1. What is an API? Why APIs are so popular these days? What is API Management? Why we need an API Management tool such as Apigee Edge? What is ... read more
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    Q2. 1.Four pillars of OOPS concepts with real time example and have you used in your project or not? 2.Abstract class and interfaces with realti ... read more
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    Q3. Write a program to display most frequent element in an array using Streams and Lambda expression. Difference between ArrayList and HashSet. ... read more
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    What people at Cognizant are saying

    3.8
     Rating based on 1.1k Project Associate reviews

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    Project Associate salary at Cognizant

    reported by 16.8k employees with 2-9 years exp.
    ₹6 L/yr - ₹19 L/yr
    20% more than the average Project Associate Salary in India
    View more details

    What Cognizant employees are saying about work life

    based on 47.1k employees
    66%
    87%
    70%
    73%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Cognizant Benefits

    Submitted by Company
    Shape your career
    Invest in yourself
    Learn and grow
    Keep current
    Stay healthy
    Give back
    Submitted by Employees
    Health Insurance
    Cafeteria
    Work From Home
    Free Transport
    Soft Skill Training
    Job Training +6 more
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    Cognizant Bangalore / Bengaluru Office Location

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    Bangalore / Bengaluru  (1)
    Bengaluru Office
    Cognizant, Baghmane Tech Park, 65/2 -1, Adjacent LRDE, Byrasandra, C.V.Raman Nagar Bengaluru
    Karnataka 560093

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