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Major Incident Manager
Quantified HR
posted 3mon ago
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Flexible timing
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Job Description
Please note this is an Individual contributor role.
- In addition this role will cover areas including, but not restricted to, the following.
- Providing assistance to Service Management team on major issues
- Driving the efficiency and effectiveness of the incident management process.
- Monitoring the effectiveness of incident management and making recommendations for improvement.
- Timely submission of weekly/monthly productivity reports and have discussion with SO & SDM on regular intervals
- Providing information to the Problem Manager
- Client communications
- Providing a point of escalation for user issues
- Demonstrating and increasing the value proposition of the incident management team and IT operations as a whole.
Employment Type: Full Time, Permanent
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