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3.8

based on 48.8k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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1276 Cognizant Jobs

Business Analyst

5-6 years

₹ 6.75 - 15.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Pune

1 vacancy

Business Analyst

Cognizant

posted 11hr ago

Job Role Insights

Flexible timing

Job Description



We are seeking an experienced Academy BPO Team Lead with 5 to 6 years of experience to join our team. The ideal candidate will have a strong background in Generative AI and will be responsible for overseeing the day-to-day operations of our BPO team. This is a work-from-home position with a day shift schedule.


Responsibilities

  • Oversee the daily operations of the BPO team to ensure smooth workflow and high productivity.
  • Provide guidance and support to team members to achieve performance targets.
  • Implement and monitor processes to improve efficiency and quality of service.
  • Utilize Generative AI to enhance team performance and service delivery.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Develop and maintain standard operating procedures for the BPO team.
  • Collaborate with other departments to ensure seamless integration of services.
  • Monitor and analyze key performance indicators to identify areas for improvement.
  • Ensure compliance with company policies and industry regulations.
  • Handle escalated customer issues and provide timely resolutions.
  • Train new team members on processes and best practices.
  • Foster a positive and collaborative team environment.
  • Report on team performance and progress to senior management.

  • Qualifications

  • Possess a strong background in Generative AI with practical experience.
  • Have excellent communication and interpersonal skills.
  • Demonstrate strong leadership and team management abilities.
  • Show proficiency in using BPO-related software and tools.
  • Exhibit problem-solving skills and the ability to handle escalations effectively.
  • Have a keen eye for detail and a commitment to quality.
  • Be adaptable and able to work in a fast-paced environment.
  • Hold a bachelors degree in a relevant field or equivalent experience.
  • Be self-motivated and able to work independently from home.
  • Have a proven track record of meeting performance targets and deadlines.
  • Show a commitment to continuous learning and professional development.
  • Demonstrate the ability to train and mentor team members effectively.
  • Be able to collaborate with cross-functional teams to achieve common goals.

  • Certifications Required

    Certified AI Practitioner (CAIP) or equivalent certification in Generative AI.

    The Cognizant community
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 350, 000 associates around the world.
    • We don t just dream of a better way - we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what s right.
    • We foster an innovative environment where you can build the career path that s right for you.

    About us
    Cognizant is one of the worlds leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

    Our commitment to diversity and inclusion

    CareersNA2@cognizant. com with your request and contact information.

    Disclaimer


    Employment Type: Full Time, Permanent

    Read full job description

    Cognizant Interview Questions & Tips

    Prepare for Cognizant Business Analyst roles with real interview advice

    Top Cognizant Business Analyst Interview Questions

    Q1. What is Mainframe Technology?
    Q2. What is JCL, vasm ,Racf?
    Q3. What is an AMI system
    View all 12 questions

    What people at Cognizant are saying

    3.5
     Rating based on 186 Business Analyst reviews

    Likes

    Multi cultural environment Lots of upskilling opportunities

    • Salary - Good
    • +2 more
    Dislikes

    Office politics with inherent bias Not flexible hours work life balance Not many perks

    Read 186 Business Analyst reviews

    Business Analyst salary at Cognizant

    reported by 2.5k employees
    ₹4.1 L/yr - ₹18 L/yr
    At par with the average Business Analyst Salary in India
    View more details

    What Cognizant employees are saying about work life

    based on 48.8k employees
    66%
    87%
    70%
    73%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Cognizant Benefits

    Submitted by Company
    Shape your career
    Invest in yourself
    Learn and grow
    Keep current
    Stay healthy
    Give back
    Submitted by Employees
    Health Insurance
    Cafeteria
    Work From Home
    Free Transport
    Soft Skill Training
    Job Training +6 more
    View more benefits

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