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Hiring For Technical Helpdesk (SNOW/JIRA)
Cognizant
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- 2+ years of experience working in an inbound technical customer support environment
- Excellent Fluency in English.
- Knowledge of SNOW, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries.
- Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
- Excellent writing and editing skills, and experience of presenting complex technical information in an easily comprehensible way for non-specialist readers.
- Should possess excellent customer service skills.
- Ability to work in a demand-driven environment, motivated by a willingness to respond rapidly and effectively to the needs, prioritizing and managing multiple requests from different teams.
- Excellent written and verbal communication abilities and high emotional intelligence including active listening, and effective response skills.
- Familiarity with reporting and analysis, especially MS Excel and Tableau.
- Meticulous attention to detail and a commitment to quality.
- Experience and knowledge of the World Bank Group are desirable and familiarity with WBG procedures is, in particular, highly desirable.
- Bachelor's degree or higher preferred.
- Willing to work in 24/7 environment with rotational week offs.
Employment Type: Full Time, Permanent
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