Process Specialist - Voice

Ability to prioritize and complete own workload with minimal supervision.

Experience of using ERP systems preferably SAP.

Good planning and organizational skills.

Ability to work well under pressure and to meet tight deadlines.

Excellent written and verbal communication skills.

Ability and willingness to work as a team and to support all functions where necessary.

Accurate attention to detail.

Good interpersonal skills.

Conscientious approach to work.

Good decision-making s

Responsibilities

Manage key customers for the business ensuring excellent service delivery at all times and attending face to face meetings with customers on a regular basis.

Receive and handle telephone enquiries from customers. Ensure that product alternatives are offered where necessary.

Manage group mailbox ensuring that all orders are placed on a daily basis and all inquiries are dealt in a timely manner.

Raise tickets for customer data updates.

Process credit notes as required relating to price or delivery discrepancies.

Ensure all customer feedback is logged immediately tickets followed up and customer receives timely feedback.

Liaise with appropriate warehouse personnel in respect of product distribution shipping lead time and product returns.

Provide prompt and accurate feedback to the Customer Service Team Leader on any specific issues as they arise.

Liaise with other internal departments in respect of resolving customer enquiries.

Build and maintain strong working relationships with Customers the Commercial team and all other internal functions.

Cover for other team members as required (cross country cover required).

Certifications Required

Bachelors Degree

Over 1 year experience in B2B CS Account Order to Cash or similar experience

The Cognizant community
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 350, 000 associates around the world.
• We don t just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what s right.
• We foster an innovative environment where you can build the career path that s right for you.

About us
Cognizant is one of the worlds leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

Our commitment to diversity and inclusion

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