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3.8

based on 47.3k Reviews

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1439 Cognizant Jobs

Process Executive - Voice

Cognizant Technology Solutions India Ltd

 · 

3.8

 based on 47.3k Reviews

0-2 years

₹ 1.8 - 4.8L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

1 vacancy

Process Executive - Voice

Cognizant

posted 23d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Entry Data Analysis Customer Service Excel Clinical Data Management US Mortgage

+ 2 more

Job Description

We are seeking a dedicated Process Executive for our B&L team with 0 to 2 years of experience. The ideal candidate will have strong skills in MS Excel and a keen interest in customer verification and service within the mortgage domain. This role offers an excellent opportunity to grow within a dynamic and supportive environment.

Responsibilities
  • Perform data entry and management tasks using MS Excel to ensure accurate and timely processing of information.
  • Assist in the verification of customer details for mortgage loans to maintain data integrity.
  • Provide exceptional customer service by addressing inquiries and resolving issues related to mortgage services.
  • Collaborate with team members to streamline processes and improve efficiency.
  • Monitor and track the status of mortgage applications to ensure timely completion.
  • Generate reports and summaries using MS Excel to support decision-making processes.
  • Conduct regular audits of data to identify and correct discrepancies.
  • Support the team in maintaining compliance with industry regulations and company policies.
  • Participate in training sessions to stay updated on best practices and industry trends.
  • Communicate effectively with customers and stakeholders to provide clear and concise information.
  • Assist in the development and implementation of process improvements to enhance service delivery.
  • Maintain accurate records and documentation for all customer interactions and transactions.
  • Provide feedback to management on potential areas for improvement in processes and customer service.

    • Qualifications
  • Possess strong technical skills in MS Excel including data analysis and reporting.
  • Have a keen eye for detail and accuracy in data entry and management.
  • Demonstrate excellent communication skills both written and verbal.
  • Show a proactive approach to problem-solving and process improvement.
  • Exhibit strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Have a basic understanding of customer verification processes in the mortgage domain (nice to have).
  • Display a customer-centric attitude with a focus on delivering high-quality service.
  • Be willing to learn and adapt to new tools and technologies as needed.
  • Work effectively both independently and as part of a team.

    • Employment Type: Full Time, Permanent

    Read full job description

    Cognizant Interview Questions & Tips

    Prepare for Cognizant Processing Executive roles with real interview advice

    Top Cognizant Processing Executive Interview Questions

    Q1. What is meant by quality and brief explanation of it with an example?
    asked in Processing Executive interview
    View answers (61)
    Q2. What do you mean by BPO and what do you understand by the term of insurance
    asked in Processing Executive interview
    View answers (23)
    Q3. WHAT YOU KNOW HEALTH CARE DOMAIN IN THE US SYSTEM?
    asked in Processing Executive interview
    View answers (8)
    View all 53 questions

    What people at Cognizant are saying

    4.0
     Rating based on 2k Processing Executive reviews

    Likes

    salary on time hybrid model value after resign this company hire freshers events / fun fridays

    Dislikes

    dont expect promotion / appraisal more cab timing issue no internal moment toxic management shift timings

    Read 2k reviews

    Processing Executive salary at Cognizant

    reported by 14k employees
    ₹1 L/yr - ₹5 L/yr
    At par with the average Processing Executive Salary in India
    View more details

    What Cognizant employees are saying about work life

    based on 47.3k employees
    66%
    87%
    70%
    73%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Cognizant Benefits

    Submitted by Company
    Shape your career
    Invest in yourself
    Learn and grow
    Keep current
    Stay healthy
    Give back
    Submitted by Employees
    Health Insurance
    Cafeteria
    Work From Home
    Free Transport
    Soft Skill Training
    Job Training +6 more
    View more benefits

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