Programmer Analyst

We are seeking a Systems Engineer with 1 to 3 years of experience to join our team. The ideal candidate will have expertise in Incident Management Service Desk and User Access Management (UAM). The role requires working in the Regulatory and Process Control Governance and Compliance domain. This is a hybrid work model with day shifts and no travel requirements.

Responsibilities

Manage and resolve incidents efficiently to ensure minimal impact on business operations.

Provide technical support and troubleshooting for service desk issues.

Oversee user access management to ensure compliance with regulatory standards.

Collaborate with cross-functional teams to enhance system performance and reliability.

Implement and maintain security protocols to protect sensitive data.

Monitor system performance and proactively address potential issues.

Develop and maintain documentation for system configurations and procedures.

Assist in the development and implementation of IT policies and procedures.

Conduct regular audits to ensure compliance with regulatory requirements.

Provide training and support to end-users on system functionalities.

Participate in the evaluation and selection of new technologies and tools.

Ensure timely and accurate reporting of system performance metrics.

Contribute to continuous improvement initiatives to enhance service delivery.

Qualifications

Possess strong technical skills in Incident Management Service Desk and User Access Management.

Have experience in the Regulatory and Process Control Governance and Compliance domain.

Demonstrate excellent problem-solving and analytical skills.

Exhibit strong communication and interpersonal abilities.

Show proficiency in documenting technical processes and procedures.

Have a proactive approach to identifying and addressing system issues.

Display the ability to work effectively in a hybrid work model.

Be detail-oriented and capable of managing multiple tasks simultaneously.

Show commitment to maintaining high standards of data security and compliance.

Have a customer-focused mindset with a dedication to providing excellent service.

Be adaptable to changing technologies and business needs.

Demonstrate the ability to work collaboratively with cross-functional teams.

Possess a strong understanding of IT policies and regulatory requirements.

The Cognizant community
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 350, 000 associates around the world.
• We don t just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what s right.
• We foster an innovative environment where you can build the career path that s right for you.

About us
Cognizant is one of the worlds leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

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