Urgent requirement _ Spanish Language Expert_ Mumbai/Hyderabad

Kindly share your resume at sreeya.chatterjee@cognizant.com

Key Result Areas (KRAs)

Productivity:

• Process associate is expected to meet or exceed the set / agreed target both during the training period and in the period following training.
• The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.

Quality:

• Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.
• The quality targets will be revised based on the tenure and any such changes will be made known to the associate.

Feedback:

• Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self-improvement and process development.

Qualification: (SPE)

Must have

• Graduate in any discipline
• Must have fluency in Spanish communication both verbal & written
• 1+ year of experience in BPO, Transaction Processing background.

Good to have:

• Having US Mortgage knowledge
• Worked in BPO Voice Operations

Skill Sets

• Typing speed of 20 - 30 words/min with 98% accuracy.
• Good analytical skills, research knowledge and decision making.
• Knowledge of MS-office (Excel)
• Good written and spoken communication skills.
• Ability to work in shifts (A/B/C)
• Basic knowledge of Mortgage industry.
• K lling to work 6 days a week.K