Spanish Language Executive

JOB DESCRIPTION

Profile - Spanish Langauge expert

Location - Noida (NSEZ)

Shift- 24 x 7 (rotational)

LOB- Inbound/Blended

Job description :

Role & responsibilities ;

• Handle inbound customer calls and emails for US-based clients.
• Address customer queries, concerns, and issues with a focus on delivering outstanding customer service.
• Provide timely and accurate responses, ensuring a high level of customer satisfaction.
• Document customer interactions and solutions effectively in the system.
• Work in a fast-paced environment while maintaining adherence to quality standards and performance targets (e.g., call resolution time, customer satisfaction, etc.).
• Follow-up on pending issues and escalate cases as necessary to resolve customer concerns.

Preferred candidate profile :

• Minimum 1 year of experience required in International voice process.
• Proficiency in spoken English and Spanish langues .
• Ability to work in US night shifts and rotational week-offs.
• Strong interpersonal skills, active listening, and problem-solving abilities.
• Strong problem-solving abilities, patience, and active listening skills to deliver great customer experiences.
• Candidate should have completed minimum B2 level of spanish.

Perks and benefits:

• Competitive salary package .
• Training and development programs to help you grow in your career.
• Opportunity to work in an international environment with exposure to global clients.
• Health Insurance and other employee benefits.
• Friendly, collaborative work culture with growth opportunities.

NOTE: Only Male candidates are required.

Interested candidates can share their resume with HR Ambi 9310751781