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Marriott International

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4.3

based on 1.2k Reviews

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1 Marriott International Cluster IT Manager Job

Cluster IT Manager

Marriott

 · 

4.3

 based on 1.2k Reviews

3-6 years

Panaji/Panjim

1 vacancy

Cluster IT Manager

Marriott International

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Talent Acquisition Project Management Operations Information Technology Hospitality Hospitality Management

+ 3 more

Job Description

Leads and operates Information Technology (IT) discipline for properties and managed offices in scope.

  • Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations.
  • Provides support to operations leaders for owner relations and negotiations on IT matters.
  • Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation.
  • Executes property internet support.
  • Works with direct manager on vendor management and product development for the assigned market.
  • CANDIDATE PROFILE

    Education and Experience

    Hotel or Hospitality Management education, awareness of global hospitality technology trends.

  • Experience in assignments at international locations.
  • Back of the house and guest facing operational and technical experience with hospitality management systems.
  • Minimum 3 years in an Associate Supervisory role. OR

    Bachelor s degree level or equivalent.

  • Minimum 2 years project management experience.
  • Proven negotiation skills.
  • CORE WORK ACTIVITIES

    General

    Maintains status documentation (goals, scorecard, LPA tracking, etc) to verify accuracy.

  • Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.
  • Monitors assigned company owned and managed offices to verify IT operations are running effectively.
  • Meets with direct manager to provide updates on IT activities and business plans.
  • Meets with business point of contact of each property (General Manager, Director of Finance, etc) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans.
  • Produces follow-up report, action plans and information distribution.
  • Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.
  • People

    Owns IT vendor relationship for properties in scope.

  • Participates in the Talent Acquisition process according to company procedures.
  • Verifies induction program for new associates or associates transferring to new role is effective.
  • Trains associate(s) to provide backup coverage in the department to cover cluster leader s function during vacation and sick leave.
  • Performs LPA s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.
  • Verifies effective communication, training, and execution of all talent development programs and related initiatives.
  • Develops a personal management style that is intended to bring positive results from Associates.
  • Builds and maintains positive and effective relations with direct team members.
  • Product

    Strives to remain informed on the most up to date knowledge regarding vendor activities.

  • Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.
  • Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.
  • Where assigned, documents technology pilot scope and objectives with business partners.
  • Process

    Maintains IT inventory for the assigned properties/offices in cluster.

  • Manages cluster IT Agreements for assigned properties.
  • Verifies cluster associates are treated appropriately and in alignment with local operational practices.
  • Verifies the execution and tracking of rollouts on a timely basis.
  • Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.
  • Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.
  • Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.
  • Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.
  • Implements cluster IT policies and procedures as received by regional IT.
  • Attends IT Education Calls.
  • Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.
  • Completes other reasonable duties as requested by leadership.


    • Employment Type: Full Time, Permanent

    Functional Areas: Other

    Read full job description

    Marriott International Interview Questions & Tips

    Prepare for Marriott International roles with real interview advice

    People are getting interviews at Marriott International through

    (based on 55 Marriott International interviews)
    Company Website
    Job Portal
    Referral
    Campus Placement
    Walkin
    35%
    24%
    15%
    9%
    4%
    13% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What Cluster IT Manager at Marriott International are saying

    5.0
     Rating based on 1 Cluster IT Manager review

    Likes

    Working culture

    Dislikes

    Salary compensation but it depend

    Read 1 review

    Cluster IT Manager salary at Marriott International

    reported by 7 employees with 16-27 years exp.
    ₹13.5 L/yr - ₹20 L/yr
    116% more than the average Cluster IT Manager Salary in India
    View more details

    What Marriott International employees are saying about work life

    based on 1.2k employees
    66%
    53%
    46%
    88%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Marriott International Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Soft Skill Training
    Free Transport +6 more
    View more benefits

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