Admission Counsellor

Job Title: Admissions Counselor (Online MBA Program)

Department: Centre for Distance and Online Education.

Summary:

The Admissions Counselor will play a key role in driving enrollment growth for the Online MBA. Program at Chitkara University Online. The counselor will be responsible for guiding prospective students through the admissions process, from initial inquiry to enrollment, ensuring a smooth and positive experience. The counselor will also contribute to achieving enrollment targets through effective outreach and recruitment strategies.

Essential Duties and Responsibilities:

• Outreach: Develop and execute enrolment strategies to attract eligible applicants to the Online MBA Program.
• Conduct online and offline outreach activities, including webinars, information sessions, and presentations with prospective learners
• Call Handling and Etiquette: The ability to manage calls professionally, from opening to closing, ensuring a positive experience for the prospect learner.
• Objection Handling: The ability to anticipate, address, and overcome objections raised by the prospect.
• Closing Techniques: The ability to confidently guide the prospect learner towards enrollment or the next step in the admissions process.
• Lead Nurturing: The ability to maintain relationships with prospects that may not be ready to enroll immediately, keeping them engaged and informed.
• Sales Target Orientation: The ability to work towards and achieve enrollment targets.
• Technology Proficiency: The ability to comfortably use various communication tools (phone, email, video conferencing) and online platforms.
• Adaptability to New Tools: The ability to quickly learn and adapt to new technologies and software as needed.
• Application Management:
• Respond promptly and professionally to inquiries from prospective students.
• Provide guidance on admission requirements, application procedures, and program details.
• Review applications for completeness and accuracy.
• Make admission decisions in accordance with university policies and guidelines.
• Communicate admission decisions to applicants in a timely and clear manner.
• Enrollment & Onboarding:
• Guide admitted students through the enrollment process, including document submission and fee payment.
• Coordinate with academic departments to ensure smooth student on boarding.
• Involve in Conducting orientation sessions for new students.
• Data Management & Reporting:
• Maintain accurate and up-to-date records of inquiries, applications, and enrollments.
• Track and analyze enrollment data to identify trends and areas for improvement.
• Prepare regular reports on admissions activities and outcomes.

Qualifications:

* Education: masters degree in a relevant field.

* Experience: Minimum of 2-4 years of experience in admissions or a related role, preferably in higher education.

Skills:

Excellent communication and interpersonal skills.

* Strong presentation and public speaking abilities.

* Ability to build rapport with prospective students and stakeholders.

* Target-oriented and results-driven.

• Proficiency in using CRM systems and other relevant technologies.

* Understanding of the online education landscape.

Additional Information:

* This is a full-time position.

Chitkara University Online is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.