Front Desk Receptionist

Primarily responsible for greeting prospective students and their families at the admissions office, managing initial inquiries, providing information about the institution and programs, guiding them through the application process, and maintaining accurate records of all admission-related interactions, often acting as the first point of contact for potential students.

Key Responsibilities:

• Greeting and Welcoming Visitors
• Respond to phone calls, emails, and walk-in inquiries regarding admissions procedures, program details, eligibility criteria, tuition fees, and application deadlines.
• Clearly and accurately explain the admissions process, highlight key features of the institution and its programs, and address any concerns or questions.
• Guide potential students through the online application process, ensuring all required documents are submitted correctly and on time.
• Maintain detailed records of all admission inquiries, including student contact information, program interests, application status, and follow-up actions within the CRM system.
• Coordinate appointments for prospective students with admissions counselors, program Proactively reach out to potential students to provide updates on their application status and encourage them to complete the application process.
• Manage front desk operations, including maintaining organized files, updating information boards, and ensuring the reception area is presentable.

Required Skills:

• Excellent Communication Skills.
• Prioritize providing a positive and helpful experience for prospective students.
• Effectively manage multiple tasks, prioritize deadlines, and maintain accurate records.

Desired Qualifications:

• Bachelor's degree in education, business administration, or a related field
• Prior experience in a customer service or administrative role, preferably within an educational institution
• Knowledge of admissions policies and procedures
• Strong interpersonal skills and ability to build rapport with diverse individuals