Associate

About the Gurus

Founded in 2014, Chargeback Gurus helps businesses protect and recover revenue by providing innovative chargeback management solutions and AI insights powered by our proprietary FPRONE platform.

By understanding its clients needs and fully aligning with their goals, CBG delivers tech-enabled solutions that help clients reduce chargebacks and increase win rates to maximize revenue recovery. The companys smart solutions use powerful data science and analytics to deliver industry-leading results, which has generated hundreds of millions of dollars in recovered revenue for its clients.

CBG has a strong presence in Chennai, the fintech capital of India. CBG has been operating in India for eight years, during which the company has consistently grown in terms of revenue and manpower. CBGs Chennai office serves as the company's Operations and Product R&D hub, with a strong 400+ member team driving their innovation and growth. The India team's game-changing AI-ML-based innovations are instrumental in the global success of CBG.

CBG has won numerous awards and accolades, including multiple Stevie Awards, and being named in the Inc 5000 Fastest-Growing US Companies multiple times, Silicon Review 50 Fastest Growing Companies, GRC’s Top 10 Fraud Management Solution and Digital Bankers Global Innovation Award. CBG mitigation strategies have helped thousands of merchants increase customer retention, improve brand satisfaction and drive repeat purchases. As a premier employer in the US and Chennai India, come join the CBG family. For more information, visit www.chargebackgurus.com.

Duties and Responsibilities

• Work in the Business Operations team to service top US clients to fight, prevent and recover revenue lost due to chargebacks
• Review cases due to credit card fraud and investigate the case to find a solution
• Processing and disputing credit card charge backs and inquiries to recover funds - including investigations of Chargebacks and communications with external partners
• Engaging with both internal and external stakeholders to assist with investigation to root cause of losses
• Tracking and maintaining fraud incident reports and other related analysis
• Work with clients to collect and document information that may be used in resolving outstanding disputes
• Ensure that all chargeback activities are handled in accordance with regulatory requirements
• Compile the figures from various databases to build the team monthly chargeback report
• Validating chargeback report by utilizing internal and external software systems
• Providing support for special projects as required
• Ensuring adherence to quality parameters
• Analyze and develop service improvement strategies in response to client feedback
• Support in complaint monitoring and effective and timely complaint resolution

Job Requirements

• Good knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint and PDF and ability to run reports and analyze large data sets
• Be a good team player and collaborate well with others with respect and dignity
• Good verbal and written communication skills
• Ability to interact with client and team members in a professional and respectful manner
• Proven ability to multi-task, handle stressful situations and deadline pressures
• Work schedule flexibility an absolute requirement based on business needs of a multi-shift operation
• Problem-solving skills. Accuracy and attention to detail
• Should be creative, systematic and fast learner
• Strong oral and written competency
• Minimum 0 to 1 years of relevant work experience.
• Should be Flexible for both Day/Night Shift.