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AGM/DGM - IT Services Business (AMC/FMS)
CCS Computers
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Lead a Dynamic Team: Spearhead a team of service delivery professionals, fostering collaboration and ensuring efficient execution.
- Drive Revenue Growth: Leverage your expertise to generate revenue by selling IT services like AMC and FMS to enterprise and government clients.
- Drive Sales: Generate revenue through strategic selling of IT services to enterprise and government clients.
- Relationship Building: Foster strong relationships with clients by visiting, meeting, and building trust.
- Team Leadership: Lead the service delivery team, manage conflicts, and ensure optimal team performance.
- Process Improvement: Continuously evaluate and optimize processes to maximize efficiency and minimize costs.
- Customer Focus: Act on customer feedback and implement creative solutions to improve services and satisfaction.
- Seamless Collaboration: Work in close coordination with Sales, Presales, Account Managers, and Project Managers.
- Customer Satisfaction Champion: Regularly interact with end users and customers to ensure their satisfaction.
- Internal & External Support: Provide comprehensive backend support to both internal and external teams.
- Proposal Creation: Prepare accurate quotations based on client requirements for partners and customers.
- Customer Communication: Handle customer inquiries related to services via phone and email.
- Reporting & Analysis: Maintain accurate daily call reports, funnel reports, and MIS (Management Information System).
- Payment Follow-up: Ensure timely payments from customers and partners.
Employment Type: Full Time, Permanent
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What people at CCS Computers are saying
IT Manager salary at CCS Computers
reported by
4
employees
with 12-19
years exp.
₹4.6
L/yr - ₹6.5
L/yr
60%
less
than the average IT Manager Salary in India
View more details
What CCS Computers employees are saying about work life
based on 122 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
CCS Computers Benefits
Soft Skill Training 
Job Training 
Health Insurance 
Work From Home 
Education Assistance 
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