AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
97 CASE Construction Equipment Jobs
Area Service Manager
CASE Construction Equipment
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
1.) Job purpose: -
Achieve, Monitor and control after sales service levels with the objective of increasing customer satisfaction and generate revenues in labour, parts lubes with Case products within company strategy and guidelines and agreed financial targets.
2.) Dimensions: -
The role of Area Service Manager will report to the Regional Service Manager and shall predominantly monitor and control aftersales service for the assigned area.
Position Responsibility: Pre-defined Area (Siliguri - Base Location, Will look North Bengal, Sikkim, Bhutan Some area of Nepal)
Reporting to : Regional Service Manager East 2
No of Reportee : Dealer Service Managers
3.) Key Result Areas (KRA s) / Measures of Performance (MOP s): -
Maintaining MTTR (Mean time to response restore) as per company norms thru a robust process and deployment of strategies for continuous improvement.
Achieve Monthly yearly targets of NPS (Net Promoter Score), FRFT, Completion Rate as per company norms thru a robust process.
Ensure call ticket raise by dealer/ customer/ ASM for each job in correct service type Details, follow up for call ticket operate by Dealer engineer properly, closure by dealer on time once Engineer submit reports in system.
Ensure dealer raise THD for all kind of failures on time, make sure THD closure by ASM, AMS team within 8 working hours.
Achieve monthly yearly targets for labour revenues as an individual thru direct service support to customers.
Achieved monthly yearly targets for lube sales parts retails thru dealer.
Conduct monthly meetings with dealers for service improvements and record thru MOM s.
Maintain and ensure that product problems are addressed within 24 hrs. and register them in our system.
Cover the assigned territory by meeting agreed no of customers and inspecting machines per month.
Collect customer testimonials (written and video) about good product performance and after sales support every month.
Organize and conduct service camps operator meets as per agreed numbers in the dealer annual plan.
Conduct random check on warranty claims raised by dealer, once a quarter.
Training to dealer engineers on system process and operations, product update, knowledge articles, service bulletins, commercial policy, parts and service schemes.
Make sure dealers send back failed parts replaced under warranty to plant or advised locations by warranty department.
Help dealer coordinate with OEMs for disputed cases and meet up OEM s representative for quarterly meetings.
Responsible for fault finding, troubleshooting and maintenance of equipment as a first level intervention. Escalate to product specialist for complex matters.
5.) Background Information and Main Activities: -
Implement service policy at dealerships in line with company guidelines.
Responsible for the restoration of equipment s to achieve more availability with optimum spares used.
Reducing equipment s breakdown period by continuous monitoring of equipment condition by scheduled inspection and alert customers before potential problems.
Seek approval from Head Service thru RSM for major assembly replacement (Above Rs. 0.5L), thru technical inputs in ASIST.
Assist dealers in establishing key customer relationships with targeted contact management and on-site customer visits.
Assist dealer in identifying strategic account management, gather market intelligence for corporate parts/service marketing development.
Upkeep of demo machines
Technical support to the dealers for inventory planning
Responsible for all activity of after sales service for the area.
Support to repair and trouble shooting of equipment.
Assist dealers to recruit suitable service/back-office manpower.
Maximize retention of existing customers thru quality service.
Generation of labour revenue responsible for max. service parts absorption
Develop process of new machine sales lead generation when service engineer visit for machine inspection/repairs/service camps.
6.) Decision Making Authority/Control.
Recommend reversal of warranty claims which are unsubstantiated as per company policy.
Assessment of dealer service manpower and approve hiring/retention of service personnel at dealership.
Approve technical policy claims up to Rs. 50,000/- per claim.
Access to call center for reports on dealerships assigned to him.
Access to reports from SMP portal, ASIST, CNH portal, DMS, SAP, DWM.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Area Service Manager roles with real interview advice
What people at CASE Construction Equipment are saying
Rating based on 1 Area Service Manager
review
Anonymous · Production, Manufacturing & Engineering
in Mumbai
Likes
Company culture is good
- Job security - Good
+1 more
Dislikes
Appraisal and increment policy is terrible
- Salary - Bad
+3 more
Area Service Manager salary at CASE Construction Equipment
reported by
4
employees
with 7-9
years exp.
₹7.7
L/yr - ₹10
L/yr
19%
less
than the average Area Service Manager Salary in India
View more details
What CASE Construction Equipment employees are saying about work life
based on 62 employees
Flexible timing
Monday to Saturday
Within country
Day Shift
CASE Construction Equipment Benefits
View more benefits
Compare CASE Construction Equipment with
JCB
Compare
Tata Hitachi Construction Machinery
Compare
Komatsu
Compare
Volvo Construction Equipment
Compare
Caterpillar Inc
Compare
Liebherr
Compare
Doosan Infracore
Compare
Hyundai Construction Equipment
Compare
Mahindra Construction Equipment
Compare
Kobelco Construction Equipment India
Compare
Tech Mahindra
Compare
Larsen & Toubro Limited
Compare
Mahindra & Mahindra
Compare
UltraTech Cement
Compare
JSW Steel
Compare
Indian Army
Compare
JLL
Compare
L&T Technology Services
Compare
Ashok Leyland
Compare
Cyient
Compare
Lead Auditor - Internal Audit India
2-6 Yrs
Noida, Gurgaon / Gurugram, Greater Noida
Share an Interview