Area Service Manager- RAC/ VRF

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Location:

Role: Service Delivery- VRF/ RAC

Location: Gurgaon, India

Full/ Part-time: Full time

Build a career with confidence

About the role

This role will be handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.

Key Responsibilities:

• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.

• Spares planning for Dealers & Audit on Regular basis

• Meeting with Distributors & Sub dealers on Monthly basis

• Reconciliation of Dealer account at service end.

• Maintaining service Call and evaluating TAT for all Dealers daily basis & improvement plan.

• Resolving Customers problems and improve customer service.

• Should have technical Knowledge on RAC & VRF , Technical site visits for support.

• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.

• Maintaining strong relationships with dealers, and sales representatives.

• Training to new Technicians on Carrier Product & EH&S.

• Traveling to Upcountry location on basis of requirements.

• Should has 5-7 Years of Experience in Airconditioning Service

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Join us and make a difference.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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