Invoice & Billing - Sr. Associate & Associate

Job Purpose and Impact:

The Invoice & Billing Specialist is responsible for generating Accounts Receivable billing documents, addressing system-generated errors, and handling invoices to ensure timely and accurate billing. This role collaborates with business unit partners to resolve billing issues, enhance customer service, and improve processing efficiencies. The specialist also assists with workload management, complex billing procedures, and process improvements. Success in this role requires strong problem-solving abilities, effective communication skills, and a commitment to accuracy and teamwork.

Key Accountabilities:

- Collect and review transaction details to ensure accurate invoicing, including the generation and monitoring of A/R billing documents.

- Manage and analyze credit/debit notes and validate and reconcile data across ERP systems to ensure consistency and accuracy.

- Handle complex accounts, resolve escalations, and enter invoice information into customer web portals, ensuring compliance with customer requirements.

- Provide necessary documentation for invoice processing, address transmission issues, and update customer contact information to ensure successful communication.

- Support the resolution of system issues, contribute to continuous process improvements, and assist with workload management and performance monitoring.

- Address ad hoc billing requests, customer-facing needs, and contribute to the overall efficiency and effectiveness of the billing process.

- Other duties as assigned.

Minimum Qualifications:

- Bachelor's degree in a related field or equivalent experience

- Minimum of two years of related work experience

- Strong knowledge of enterprise resource systems and experience in system implementations

- Other minimum qualifications may apply