Product Manager - eCommerce Domain (2-6 yrs)

Key Accountabilities & Support Actions :

Digital Experience Enhancement :

- Collaborate with cross-functional teams to develop and implement digital strategies tailored to different products and categories.

- Utilize data-driven approaches to personalize the digital experience for buyers and Sales Team members.

Sales Enablement :

- Provide support to the Sales Team by equipping them with relevant product information, digital tools and training materials.

- Act as a liaison between the Product Management team and the Sales Team to address enquiries and provide assistance as needed.

Performance Tracking and Reporting :

- Monitor key performance indicators (KPIs) related to digital experiences, sales performance, and customer satisfaction.

- Generate regular reports and dashboards to communicate insights, trends, and opportunities to stakeholders.

Technology Integration and Optimization :

- Identify and evaluate technological solutions to streamline sales processes, enhance efficiency, and improve overall RM productivity.

- Collaborate with engineering teams to implement and customize sales tools, CRM systems, and other digital platforms to meet the specific needs of the Sales Team.

Automation and Workflow Enhancement :

- Develop and implement automated workflows and processes to reduce manual tasks and improve the efficiency of the Sales Team.

- Utilize tools such as workflow automation software and AI-powered systems to streamline lead management, quotation generation, and order processing.

Training and Support :

- Provide training and ongoing support to Sales Team members on the use of technology tools and systems.

- Create user guides, tutorials, and training materials to ensure effective adoption and utilization of digital solutions.

Data Analysis and Insights :

- Leverage data analytics and reporting tools to track sales performance, customer interactions, and pipeline progression.

- Extract actionable insights from sales data to identify opportunities for optimization, process improvement, and revenue growth.

Qualification :

- MBA and Bachelor's degree in Business, Computer Science, Engineering, or related field.

- 2-6 years of experience in Product Management, preferably in B2B, Ecommerce, Customer Experience, or Marketplace environments.

- Experience with agile methodologies and product development lifecycles.

- Should be self-driven and proactive with a combination of tactical and operational understanding.

- Being a team player and strong communication skills are key to the role.

- Strong stakeholder and time management skills are must have.

- Good communication skills along with the ability to effectively collaborate with cross-functional teams.

- Hands-on experience with web and mobile technologies is required.

Key Skills :

- B2B ecommerce platform management

- Marketplace dynamics and two-sided platform strategies

- Construction industry knowledge or interest

- Data analysis and metrics-driven decision making

- User experience (UX) and customer journey mapping

- Product roadmap development and execution

- Stakeholder management and cross-functional collaboration

- Agile and Scrum practices

- Basic understanding of web and mobile technologies and APIs

- Proficiency in product management tools (e.g., Jira, Trello, Asana)