Customer Relationship Executive

As the Customer Relationship Manager at Care.fi, you will be the primary point of contact for patients enrolling in our platform, playing a crucial role in managing relationships with patients, hospitals, and hospital staff. This role requires excellent communication skills, a strong work ethic, and the ability to manage multiple stakeholders across various levels. Experience in insurance systems and claims management within India will be a strong advantage.

• Serve as the first point of contact for patients enrolling in our platform, guiding them through the medical loan process and claim management.
• Work closely with hospital staff and key opinion leaders (KOLs) to collect necessary documentation, counsel patients, and ensure a seamless end-to-end process.
• Manage day-to-day operations, including mandate creation, LBA completion, settlement, and recovery, while maintaining a high level of patient satisfaction.
• Ensure timely turnaround (TAT) of cases and coordinate with hospital stakeholders for smooth operations.
• Provide training to hospital teams on the Care.fi platform and act as a liaison for continuous process improvement.
• Collaborate with business unit (BU) heads to offer input on product improvements and assist in the development of new services based on client feedback.
• Troubleshoot issues that arise during the process and ensure solutions are implemented swiftly.

• Excellent Communication Skills: You have strong verbal and written communication skills, are empathetic, and can handle complex conversations with patients, hospital staff, and key stakeholders effectively.
• Customer-Focused: You have prior experience in customer success or sales, with a track record of building strong relationships with clients.
• Detail-Oriented & Organized: You are thorough, can multitask effectively, and are committed to following up on all cases to ensure smooth completion.
• Problem-Solver: You are proactive and capable of troubleshooting issues that may arise, adapting quickly to different situations.
• Technology Savvy: You are proficient in Microsoft Office and comfortable using technology to streamline operations.