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1649 Capgemini Jobs
Operations Lead
Capgemini
posted 11hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responsible for all day-to-day operational aspects related to the provision of services and compliance with the contracted service levels.
- Responsible for relations with Customer on the respective engagement, in terms of solutions, objectives, execution and follow-up of problems.
- Management of the team members including workforce planning, attrition and talent management
- Meet the defined SLA/OLAs.
- Drive Improvement initiatives with measurable benefits.
- Manage the allocation of delivery resources to key organizational priorities in support of continuous improvements
- Training of Client operational resources in line with client and engagement requirements
- First level of escalation between Customer and Capgemini for the respective stream
- Accountable for Weekly reviews and Responsible for the Monthly reviews with customer
Primary Skills
- Responsible for all day-to-day operational aspects related to the provision of services and compliance with the contracted service levels.
- Responsible for relations with Customer on the respective engagement, in terms of solutions, objectives, execution and follow-up of problems.
- Management of the team members including workforce planning, attrition and talentmanagement
Secondary Skills
- Meet the defined SLA/OLAs.
- Drive Improvement initiatives with measurable benefits.
- Manage the allocation of delivery resources to key organizational priorities in support of continuous improvements
- Training of Client operational resources in line with client and engagement requirements
- Meet the defined SLA/OLAs.
- Drive Improvement initiatives with measurable benefits.
- Manage the allocation of delivery resources to key organizational priorities in support of continuous improvements
- Training of Client operational resources in line with client and engagement requirements
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Lead Operator roles with real interview advice
What people at Capgemini are saying
Rating based on 4 Lead Operator
reviews
Anonymous · Procurement & Supply Chain
in Pune
Likes
Work life balance
- Skill development - Good
+1 more
Dislikes
Too many factors .. increments salary
- Salary - Poor
+2 more
Lead Operator salary at Capgemini
reported by
48
employees
with 8-18
years exp.
₹7.1
L/yr - ₹23.5
L/yr
70%
more
than the average Lead Operator Salary in India
View more details
What Capgemini employees are saying about work life
based on 41k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Capgemini Benefits
Submitted by Company
Salary Flexible working Leave Mobility Pension
Submitted by Employees
View more benefits 
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Capgemini Mumbai Office Locations
Mumbai Office
c 48, Godrej & Boyce Industry Estate, Vikhroli West
Mumbai
Maharashtra
Maharashtra
Mumbai Office
Plant no.5, Godrej & Boyce Compound,
Gate No.2, LBS Marg,
Pirojshanagar, Vikhroli - west,
Mumbai
Mumbai
Mumbai - 79
Mumbai - 79
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