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3.7

based on 42.2k Reviews

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2031 Capgemini Jobs

Operation Manager - Customer Service I 11 To 13 Years I Kolkata

Capgemini Technology Services India Limited

 · 

3.7

 based on 42.2k Reviews

11-13 years

Kolkata

Operation Manager - Customer Service I 11 To 13 Years I Kolkata

Capgemini

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Care Operations Management Selenium Testing KPO Agile Coaching

+ 7 more

Job Description


 About The Role : 
  • Should haveexperience in contact center.
  • Should be able to meet teams daily task handling through various form & medium of communication, written and/or verbal or phone
  • Prior Contact Center transformation experience is a must
  • Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLAs.
  • Should ensure accuracy in the tasks completed.
  • Demonstrate analytical capabilities while performing tasks.
  • Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating
  • Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.
  • Transformation and QA skill in Contact center operations.
  • Good proficiency on English language.
  • Exposure to business domain is an added advantage.
  • Excellent grasping powers able to understand the various processes.
  • Team player with excellent verbal and written communication skill.
  • Willing to work in 24/7 environment and sign a service agreement as per company norms
  • Ability to work in flexible work schedule, including holidays & weekends.


    •  Primary Skills 
  • Should be committed and focused to succeed under challenging work environment
  • Should be able to adapt with the changes in the processes and updates in a dynamic process.
  • Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues.
  • Should seek feedback on ones performance and uses that feedback to grow
  • Open for working in high pressure environment.
  • All prospective employees must pass a thorough background check prior to joining and reference checks prior to offer.
  • Customer Service Associate/Customer Care Representative


    •  Secondary Skills 

    Active Listening
    Adaptability
    Agile (Software Development Framework)
    Appium
    Attentiveness
    Automation Testing Management
    Critical Thinking
    Defect Management
    Giving Feedback
    Learning Mindset
    Problem Solving
    Selenium
    Stakeholder Management
    Teamwork
    Test Analysis
    Test Data Management
    Test Design
    Test Environment Management
    Test Estimation
    Test Management
    Test Planning
    Test Strategy
    Time Management
    UFT (Unified Functional Testing)
    Verbal Communication
    Written Communication

    Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Customer Service Manager roles with real interview advice

    Top Capgemini Customer Service Manager Interview Questions

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    What people at Capgemini are saying

    Customer Service Manager salary at Capgemini

    reported by 5 employees with 2-5 years exp.
    ₹3.8 L/yr - ₹9.5 L/yr
    9% more than the average Customer Service Manager Salary in India
    View more details

    What Capgemini employees are saying about work life

    based on 42.2k employees
    71%
    88%
    64%
    84%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Capgemini Benefits

    Submitted by Company
    Salary
    Flexible working
    Leave
    Mobility
    Pension
    Submitted by Employees
    Work From Home
    Cafeteria
    Soft Skill Training
    Health Insurance
    Job Training
    Gymnasium +6 more
    View more benefits

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