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Engaged Employer

Capgemini

Compare

3.7

based on 42k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated IT/ITES Company - 2024

1768 Capgemini Jobs

Operations Manager

Capgemini Technology Services India Limited

3.7

based on 42k Reviews

12-15 years

₹ 14.25 - 20L/yr (AmbitionBox estimate)

Kolkata

Operations Manager

Capgemini

posted 27d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Quality Assurance Project Management Operations Management KPO Training

+ 11 more

Job Description

About The Role :

Should have 12-14 yrs of experience in contact center.

Should be able to meet teams daily task handling through various form & medium of communication, written and/or verbal or phone.

Prior Contact Center transformation experience is a must.

Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level .Agreements (SLAs) and ensure there is no penalty due to miss in SLAs.

Should ensure accuracy in the tasks completed.

Demonstrate analytical capabilities while performing tasks.

Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating.

Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.

Primary Skill

Transformation and QA skill in Contact centre operations.

Good proficiency on English language and exposure to business domain is an added advantage.

Secondary Skill

Willing to work in 24/7 environment and sign a service agreement as per company norms.

Ability to work in flexible work schedule, including holidays & weekends.

Employment Type: Full Time, Permanent

Read full job description

Capgemini Interview Questions & Tips

Prepare for Capgemini Operations Manager roles with real interview advice

What people at Capgemini are saying

3.2

Rating based on 88 Operations Manager reviews

Anonymous · Consulting in Chennai

Likes

The company is good for learning and professional development. The work-life balance is also good.

Skill development - Good

+3 more

Dislikes

The salary is below industry standards. The projects are not good compared to competitors.

Salary - Poor

+2 more

Read 88 Operations Manager reviews

Operations Manager salary at Capgemini

reported by 892 employees with 10-20 years exp.

Unlock

₹9 L/yr - ₹27 L/yr

59% more than the average Operations Manager Salary in India

View more details

What Capgemini employees are saying about work life

based on 42k employees

71%

88%

64%

84%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Kolkata (1)

Kolkata Office

1st Floor, Unitech Hi-Tech Structures Ltd , IT/ITES SEZ, Info Space Complex, Tower A B & C Block , New Town, Rajarhat, West Bengal, Kolkata Kolkata
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